Employer Industry: Banking

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engaging in community involvement efforts and company events
- Chance to build strong customer relationships and enhance customer satisfaction
- Work in a fast-paced environment with a focus on technology and innovation

What to Expect (Job Responsibilities):
- Provide quality customer service and support to customers in a fast-paced call center environment
- Supervise call center representatives and monitor performance to ensure service excellence
- Handle escalated customer calls and provide solutions to inquiries and issues
- Maintain a strong knowledge of digital banking services and assist with account management tasks
- Collaborate with internal departments to facilitate issue resolution and improve customer service scores

What is Required (Qualifications):
- College degree preferred or high school diploma with equivalent experience
- At least 2 years of customer service experience in a goal or incentive-based environment
- Strong organizational, communication, and problem-solving skills
- Detail-oriented and able to multitask in a fast-paced environment
- General knowledge of mobile devices and proficiency with PC and Macintosh systems

How to Stand Out (Preferred Qualifications):
- Experience with electronic banking services, PTMs, and chat support
- Familiarity with financial software/apps such as Quicken, QuickBooks, and Mint
- Ability to engage and motivate customer service personnel effectively
- Experience in a supervisory role within a call center environment

#Banking #CustomerService #CareerGrowth #CommunityInvolvement #TechnologyDriven

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