• Job Description

  Req#: REF3057H

  Company Description

  A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

  As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

  What we offer

  • Impact - The work you do here matters to millions.
  • Growth - Philadelphia is growing, why not grow with it?
  • Diversity & Inclusion - Find a career in a place where everyone belongs.
  • Benefits - We care about your well-being.

  Agency Description

  The Office of the Employee Ombudsperson (EOMB) is the first of its kind in the City of Philadelphia tasked with providing guidance to all City employees (regardless of classification) on workplace conduct issues. Our work is achieved through educating and advising employees on available options for resolution, informally resolving work related conflicts and concerns when appropriate, and advocating for fairness and improved workplace culture.

  Reporting to the Chief Administrative Officer, the Office of the Employee Ombudsperson works collaboratively with various City departments to internally resolve workplace related concerns thereby building a strong, healthy working environment that champions diversity of identity and thought. The EOMB is tasked with recommending actions and proposing policy changes to create a more positive work environment for all City employees.

  Job Description

  The Office of the Employee Ombudsperson Assistant Ombudsperson shall serve under the direction of the Ombudsperson. An ideal candidate is fair-minded, compassionate, and inquisitive with a demonstrated ability to exercise sound judgment and maintain confidentiality.

  Essential Functions

  Case Management

  • Receiving, documenting, and resolving complaints using a variety of conflict resolution strategies;
  • Assist with responding to concerns that come through the EOMB’s email account, phone number, walk-ins, etc.;
  • Conducting initial consultations with City employees to assess concerns and determine appropriateness for service;

  Data Collection

  • Assist with collecting data and tracking perform of EOMB operations
  • Analyzing short and long-term data to identify issues that may be affecting workplace climate and culture and may require escalation or remediation from City leadership;
  • Monitoring system performance, analyzing data and preparing written reports;

  Administrative Tasks

  • Assist with drafting written reports and recommendations to City agencies and officials to address concerns, adjust policy or procedure, support the work of the EOMB and otherwise improve overall workforce environment;
  • Assist with publishing data and informational resources to support City employees;
  • Conduct community outreach and appearing in public forums to present the EOMB’s work and encourage community and stakeholder engagement;
  • Assist with the creation and dissemination of fliers, brochures, and other written materials needed to promote the EOMB; and
  • Conduct research and support practices relevant to an inclusive, supportive and healthy workforce and workplace environment.

  Competencies, Knowledge, Skills and Abilities

  • Organized: Demonstrated skill and ability to work independently, effectively manage multiple projects, estimate timelines, work well under pressure, and set/meet reasonable deadlines.

  • Problem solver: Ability to recognize problems, analyze employee concerns, foresee and navigate barriers to resolution, facilitate solutions and be self-directed in order to achieve best results for individuals and the Office.
  • Excellent communicator and listener: Ability to explain concepts to various audiences, cultivate trust with employees of various identities through thoughtful and intentional interactions, listen without judgment and provide impartial objective guidance.
  • Demonstrated conflict resolution acumen that allows for ease of collaboration and cooperation while managing competing priorities.
  • Ability to interpret and evaluate administrative rules, policies, and procedures.

  Work-Life

  Working hours are generally 37.5 hours per week. Our team is currently hybrid with both virtual and in-office days, however the position can opt to come in the office each day if desired.

  Qualifications

  • Bachelor’s degree or equivalent work experience is required.
  • Minimum of 5 years project management, or similar work experience is required.
  • Experience in dispute resolution, mediation, human resources or human development is recommended.

  Public sector/ municipal experience is a strong plus.

  Additional Information

  TO APPLY: Interested candidates must submit a cover letter and resume.

  Salary Range: $77,397.00 - $95,000.00

  Discover the Perks of Being a City of Philadelphia Employee:

  • Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
  • Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
  • We offer Comprehensive health coverage for employees and their eligible dependents.
  • Our wellness program offers eligibility into the discounted medical plan
  • Employees receive paid vacation, sick leave, and holidays
  • Generous retirement savings options are available
  • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
  • Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

  Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

  *The successful candidate must be a city of Philadelphia resident within six months of hire

  Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

  The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

  For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

• About the company

  Official website of the City of Philadelphia, includes information on municipal services, permits, licenses, and records for citizens and businesses.

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