Service

· Promptly resolve all customer service and associate issues in accordance with our Core Values

· Exceed First Class Service standards and behavior with every customer, business partners and peers

· Treat customers and peers in accordance with the core values of the company

Operations

· Ensure store merchandising standards are consistently executed per the company guidelines

· Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards

Financial/Business

· Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plans as needed

Leadership/People

· Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events

· Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication

· Monitor and address performance issues in a timely manner while providing on-going coaching and counseling

· Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews

· Other duties as assigned