• Job Description

  Req#: 15220

  Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

  The Assistant General Manager of Sales (AGM Sales) is responsible for overseeing all front-of-house operations and sales performance for an assigned group of retail stores. This role ensures optimal staffing, visual merchandising execution, and overall sales strategy implementation while supporting the General Manager (GM) in achieving key performance goals.

  Location: Boston Logan Intl Airport (BOS) - Boston, MA US

  Schedule: Varies, weekend availability required

  Benefits

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount

  Job Responsibilities:

  • Manage staff scheduling to ensure adequate sales floor coverage and operational efficiency
  • Oversee visual merchandising standards, working closely with the Visual Coordinator and Corporate Visual Team to maintain brand consistency
  • Coordinate floor moves and product placement in collaboration with Corporate Visual, AGM of Operations, and local teams
  • Act as Manager on Duty, performing opening and closing responsibilities for the entire retail location
  • Gain full proficiency in operational systems, including POS, StoreForce, ADP, Aptos, and PowerDMS
  • Provide sales leadership and coaching, ensuring staff are motivated and meeting sales goals
  • Support the AGM of Operations by assisting with stock management, facilities coordination, and inventory control as needed
  • Ensure customer service excellence, addressing escalated customer concerns and implementing best practices for the team
  • Maintain compliance with company policies, safety procedures, and loss prevention strategies
  • Perform additional responsibilities as assigned by the General Manager

  Additional Requirements

  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Occasional travel or overnight
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

  About Us

  WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

  EEO/ADA/DFWP

  WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

• About the company

  O Marshall Retail Group é um varejista especializado independente no mercado de aeroportos, cassinos e resorts.

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