• Job Description

  Req#: 6054611

  We are seeking a dynamic Assistant General Manager to help lead our team. Our Assistant General Manager will create a warm welcoming experience for every guest. Your positive attitude will guide our team to achieve greatness.

  Key Requirements:

  • Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.
  • Assists the General Manager in leading the team in the development and implementation of property-wide strategies.
  • Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
  • Builds relationships with key customers and is involved in the sales process.
  • Previous hotel opening experience
  • Previous extended stay experience (preferred)
  • Must be available to work flexible hours including evenings, weekends, & holidays.

  Responsibilities:

  • Demonstrates hotel culture by creating a fun, happy, and safe work environment.
  • Acts in the capacity of General Manager in his or her absence.
  • Performs duties of the department supervisors in his or her absence.
  • Responsible for the appropriate scheduling of the front office and front desk team members, labor reports, and payroll.
  • Monitors statistical and financial records, prepares reports for the hotel.
  • Assists in the development of the annual marketing plan by developing strategies to increase occupancy and revenue.
  • Monitors the actual to budget ratios throughout the year.
  • Responsible for team member engagement, communications, training, and development.
  • Promotes and adheres to Atlantic Hotels & Hilton Hotels policies, procedures, and culture.
  • Responsible for Guest Service scores, reviews the scores with the staff, site areas for improvement, and creates incentives.
  • Ensures that guest call back program is in place and repeated with every check in, daily with documentation.
  • Reviews the manager on duty log for all shifts and ensures that any and all issues are addressed and documented.
  • Protects the hotel and assets by enforcing and maintain security, preventative maintenance, and safety program.
  • Motivates the staff and establishes a productive and positive work environment.
  • Establishes consistent operating procedures.
  • Organizes all deposits as directed by the General Manager.
  • Loads all direct bills into the system as directed by General Manager.
  • Keeps abreast of the competition, completes the occupancy and ADR call around report daily.
  • Adheres to local, state, and federal laws in regards to FLSA, OSHA, EEOC and any other compliance board.
  • Provides orientation for new employees.
  • Handles guest complaints and special requests.
  • Demonstrates a commitment to service and guest engagement.
  • Completes additional tasks as assigned.

• About the company

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