• Job Description

  Req#: 103408

  Objectives of the Position

  • Based on Defined Account Strategy, execute the Sales & Engineering process and the Engineering specific implementation of the business unit strategy at the customer interface
  • Develop lasting customer relationships to identify business trends in and beyond the customer scope while Enabling cross-business collaboration and synergies to maximize BASF value

  Main Tasks

  General :

  • Regular customer visits to make long term relationships by providing best technical support, collection of information on new projects, promote new applications and track competitor activities.
  • Promotion of Cellasto NVH products by replacement competing & low cost materials.
  • Analyze customer product designs & specifications, understand design changes and provide technical proposals/ideas / solutions after doing simulations & submit design proposals.
  • Responsibility for complete project management from RFQ generation to SOP and technical support till EOP
  • Customer complaints management by analysing and understanding failure modes and providing countermeasure solutions.

  Strategic :

  • Proactively pursue new applications, promoting Cellasto full material portfolio against competing low cost materials by conducting technical seminars at customer end
  • Collaborate with team for nomination of the business / projects. Take full responsibility for managing nominated projects till SOP.
  • Represent Cellasto in Team Automotive India and actively participate to promote Cellasto applications

  Operational:

  1. Ensure customer support by:

  • Assessing customer RFQs inputs, requirements and meeting Development timelines
  • Design, analyze and develop Cellasto parts to meet customer requirements.
  • Understand and propose VAVE designs if feasible

  2. Ensure Project Management by:

  • Co-ordination between customer, internal team(Sales, Quality Control, SCM, Quality Management, Operations) and group companies for all product development activities till SOP
  • Issuing proto sample orders and order follow up to meet the customer schedules
  • Issuing testing orders, prepare and submit test reports and follow up for successful completion of part validation tests as per agreed timeline with customer
  • Update CDB documentations with 100% hygiene
  • Validation report preparation and final submission to customer. Follow up with customer for report approval & PSW release
  • Record all project documents as per APQP / IATF16949 and BASF guidelines until and upload on CDB

  3. Customer complaint management

  • Analyze and understand the failure modes;
  • Cascade the information within CFT and initiate countermeasure actions
  • Ensure part design change and validation as a part of countermeasure action, if applicable
  • Initiate change management process internally and at customer end, if required
  • Submit the action plan (in 8D format) to customer
  • Follow up for all action items, monitor improvement outcome and information sharing with customer
  • Coordination with group companies for Cellasto Project Management activities
  • Be part of GKAM/RKAM and support Global teams with India inputs as well get support for India projects
  • Regular customer visits and collection of information related to new projects, competitors’ activities etc and support to create strategies accordingly.
  • Customer Mapping, understand the organization map for key OEM’s & Tier I’s in India/Global and prepare decision making matrix and develop strategy accordingly
  • Support Sales & Engineering function activities for customer Audits by documentation preparation, coordination with other functions for successful Audit.
  • Support activities to improve plant operational performance by designing right product first time, rejection rate reduction activities etc.

  4. GKAM Technical Support

  • Be part of all technical development projects of Cellasto in GKAM
  • Participate and Support in RFI / RFQs analysis, support in solution design to Project Leader
  • Support in Testing & development activities at plant for Global projects as and when required
  • Team work with all GKAM colleagues for successful project management and Start of production

  Required Competencies:

  • Technical skills of design of automotive parts
  • Knowledge of Automotive product development process, documentations & customer requirements
  • Excellent communication skills
  • Customer focus and Collaborate for achievement
  • Entrepreneurial drive and Innovation focus

  Minimum Education and Q ualification Required for the Position

  • Edu c a t i o n: Bachelor of Engineering & CAD/CAM Certifications
  • W o r k ing E x peri e n c e: 6-10 Years of hands on experience in Automotive TIER-I / TIER-II company
  • T e c hn i c al & Pro f e ss i o n al K n o w l ed g e: Designing of Automotive components & Project Management

• About the company

  At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility.

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