• Job Description

  Req#: R0015401
  Reporting to the Manager Hotel, the Assistant Manager Hotel is responsible for the overall daily operations and functions of the Front Desk, in accordance with company policies and procedures. The Assistant Manager Hotel will maximize team member experiences through open communication, a positive work environment and strong leadership competencies. The Assistant Manager Hotel is also responsible for financial success by enhancing the guest experience through service opportunities and active management of upsell and ancillary revenues.

  Core Responsibilities:

  • Responsible for daily operations of Hotel Front Desk, including implementation and execution of check in and check out procedures.

  • Effectively communicate with team members to promote a warm and welcoming work environment and maintain positive morale.

  • Provide superior service to guests and residences.

  • Maintain and integrate effective communication between Front Desk and all Hotel operations departments, including Internal Maintenance, Housekeeping, and Front Services.

  • Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

  • Monitor and evaluate team members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by company and departmental standards.

  • Maintenance of room rack and availability, while ensuring maximum occupancy and room revenue.

  • Assist the Hotel Manager with budgeting and forecasting with focus on long term occupancy and revenue generation

  • Maintain supply stock ordering.

  • Maintain proper records regarding team members’ adherence to policies and procedures and required counseling and disciplinary actions.

  • Performs other duties and projects, as requested.

  Qualifications:

  • Must have at least 5 years of experience in hotel and/or front desk operations, with at least 2 years of supervisory experience.

  • Must have excellent organizational skills.

  • Must possess excellent people skills with the ability to lead and motivate a team.

  • Must be able to effectively communicate with other managers, departments, and the general public in both written and verbal form.

  • High School Diploma or equivalent.

  • Ability to support and delegate duties.

  • Ability to make decisions in a logical and timely manner.

  Physical Demands:

  • Work is performed in a lounge and office setting.

  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.

  • May be exposed to smoke.

  • The noise level in the work environment is usually moderate to loud.

  • Constant contact with executives, department management, team members, and guests.

  • Prolonged sitting or standing and mobility.

  • Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 25 pounds occasionally.

  • Eye/hand coordination.

  • Use of standard office equipment.

  • Ability to distinguish letters, numbers, and symbols.

  • May be required to work evening, weekends and holiday shifts.

  Equal Opportunity Employer:

  Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

  We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!

  We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

• About the company

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