• Job Description

  Req#: 333956

  Job Details

  Job Location: Store - Merrill Point - Merrillville, IN

  Position Type: Full Time

  Education Level: High School

  Salary Range: $17.00 Hourly

  Travel Percentage: None

  Job Shift: Day

  Job Category: Retail

  Description

  Job Objective:

  To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the Store Manager who evaluates performance annually.

  In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

  Supervisory Responsibilities:

  • Custodians
  • Drive Thru Ambassadors
  • Sales Production Associates
  • Textile Sales Associates

  Essential Job Functions:

  • Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.
  • Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.
  • Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
  • Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
  • Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.
  • Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.
  • Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.
  • Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.
  • Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.
  • Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.
  • Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.
  • Other duties as assigned by supervisor.

  Qualifications

  
  

  Required Education and Skills:

  • High school diploma or equivalent, or the ability to obtain through The Excel Center.
  • Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.
  • Demonstrated expertise in fostering a positive and productive work environment.
  • Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations.
  • Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction.
  • Ability to pass a criminal background check and drug screen.
  • Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

  Qualifications:

  • Authorized to work in the United States.

  • Flexible availability including nights and weekends.
  • Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
  • Able to effectively and safely use standard office and light industrial equipment.

• About the company

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