• Job Description

  Req#: 8254
  
  
  
  
  
  
  
  About Cazenove Capital
  At Cazenove Capital we look after private individuals, families and charities. We are the wealth management business of the FTSE-listed global investment manager Schroders. We help our clients around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
  About Schroders, our parent company
  Schroders has around 6,000 people on six continents. We've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.
  The base
  We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre. And we have everything we need to work flexibly.
  The team
  We are one of the largest UK-based wealth management firm, headquartered in London but with offices around the country. We help private clients, families, charities and some institutions meet their long term goals by offering our expertise in investment, wealth planning, lending and family office services. We draw on the resources of the Schroders group, as well as having our own in house investment team.
  We're open to flexible working, so we can all balance our personal and professional commitments.
  
  Key responsibilities
  • To deliver outstanding client service;
  • To fully understand and document the client’s inter-family relationships, individual circumstances, long-term plan, risk profile, investment objectives, specific restrictions and resulting mandates;
  • To support Managers/Directors, in managing client relationships to include effective coordination across internal and external specialist advisers to meet client needs;
  • Where appropriate, take responsibility for the creation of client review meeting packs and other client-facing reporting, including organising and sending out regular valuations with accompanying letter;
  • Develop a good understanding of Schroders/Cazenove Capital’s capabilities as well as the wider Schroders Family Office Service proposition and their appropriateness for individual clients;
  • Exhibit awareness of markets, investment strategy, process, portfolio construction, models and underlying investments in order to help respond to client queries;
  • Be an additional point of contact when Directors and Managers are not available or are busy and, therefore, to develop a relationship of trust with the clients and their advisers;
  • Help Portfolio Managers and Portfolio Directors achieve projects such as ‘suitability’ in a timely fashion each year;
  • Work closely with the team’s Client Service Executives and handle other administrative duties in a timely manner. This would include new client take-on forms, Strategic Asset Allocation Comparisons, Client Cash Flow Projections, performance calculations, and assist in proposal preparation, and general demands of advisers;
  • To react to all client and adviser administrative requests in a timely manner liaising where necessary with appropriate operational departments and maintain a record of responses;
  • Where applicable, support with the execution of trades in client portfolios in line with appropriate mandates, check bargains, monitor outstanding deals and report/monitor errors;
  • Daily review and action of client breach alert system;
  • To maintain spreadsheets for large family groups/individual clients and for the team database;
  • Maintain key product and team statistics such as business development activity;
  • Help instruct the transfer team regarding stock transfers between portfolios and to/from external managers for clients transferring in/out;
  • Responsible for ensuring payments are arranged in a timely manner ensuring compliance with Cazenove Capital regulations re fax/email indemnity and mandated information. Liaise with the fund managers to ensure sufficient cash on account to meet client requirements;
  • Help maintain regular contact with clients including the co-ordination of explanatory mailshots;
  • To ensure that clients are treated fairly.
  The knowledge, experience and qualifications you need
  • Excellent IT skills, especially with the Microsoft Office suite
  • A keen interest in the wealth management industry
  • An interest in global financial news and markets
  • Excellent communication skills and an ability to multi-task
  
  What you'll be like
  • A really good communicator – great at listening, being clear and giving reassurance
  • A good number cruncher
  • Self-motivated and enthusiastic
  • Good at working in a team, and with other teams
  • You'll have real attention to detail
  • Able to work under pressure and to tight deadlines
  • Show a willingness to learn and develop and a desire to work with your colleagues to achieve excellent client outcomes
  
  We recognise potential, whoever you are
  Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.
  
  
  
  
  
  
  
  
  

• About the company

  Schroders plc is a British multinational asset management company, founded in 1804.

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