NHS
Assistant Practice Manager
This job is now closed
Job Description
- Req#: A3719-25-0004?language=en&page=645&sort=publicationDateDesc
- Community-focussed, working closely with our Patient Participation Group and others in the community, to ensure our services are responsive to local needs and feedback. Providing proactive support for health and wellbeing, such as through regular newsletters, community health promotion and educational events.
- Collaborative, working closely with colleagues in other local teams such as our Primary Care Network to provide proactive, high-quality and holistic care focussed on the specific needs of our local community.
- Cutting-edge in the delivery of top quality care, by which we mean providing:
- Great access for patients,
- A broad range of primary care services under one roof,
- Continuity of GP-delivered care,
- Excellent clinical outcomes and patient satisfaction.
- Cultivating of our team, through support for continuous learning and development, and providing an excellent training environment for the next generation of healthcare professionals.
- Relevant experience in primary care/healthcare
- Right to work in UK
- Excellent spoken and written communication
- Primary Care experience
- HR experience
- Relevant experience in primary care/healthcare
- Right to work in UK
- Excellent spoken and written communication
- Primary Care experience
- HR experience
Job summary
This is a great opportunity to join a fabulous team and be part of an exciting future! We have recently reviewed our management structure and are looking for an Assistant Practice Manager to join the team for 3 days a week. We are a 2 site practice and you will spend 2 days at The Simpson Centre and 1 day at Penn Surgery. We have 8 partners, 4 salaried GPs, a strong nursing team alongside a Physio and Senior Clinical Pharmacist. It's a great place to work with a strong teamwork ethic and the motivation to provide the best service possible to our patient group. The role has a focus on the people side of the practice and applicants with strong people skills will find this an exciting and varied role. We look forward to hearing from you!
Main duties of the job
The primary responsibility is to support the Practice Business Manager in all operational aspects of the practice. There is a strong emphasis on the HR and people side including dealing with patient complaints, managing the premises (The Simpson Centre is a managed building) and working closely with our PPG.
Knowledge of employment law and demonstrable people experience is crucial.
About us
Our purpose is to make a positive difference through everything we do for our patients and for one another.
We deliver outstanding care with kindness and respect, and we believe every team member should feel valued, supported, and proud of the difference they make every day.
Our aim is to be:
Details
Date posted
22 July 2025
Pay scheme
Other
Salary
£18 to £20.50 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3719-25-0004
Job locations
The Simpson Centre
Walkwood Rise
Beaconsfield
Buckinghamshire
HP9 1TX
The Penn Surgery
Elm Road
Penn
High Wycombe
Buckinghamshire
HP10 8LQ
Job descriptionJob description
Job responsibilities
As the Assistant Practice Manager your primary responsibility is to support the Practice Manager in all aspects of practice operations, managing the employee lifecycle and patient experience whilst ensuring the practice achieves it long term objectives in a safe and effective working environment. You will be expected to demonstrate competence in managing the people processes for the practice, supporting the partners in ensuring a positive, productive and inclusive culture. You will ensure compliance with employment legislation and keeping up to date HR records.
You will be part of the senior management team and will work flexibly, supporting and deputising for the Practice Manager during absence. The role is varied and you will also be responsible for premises management across 2 sites, managing patients complaints and liaising with the patient participation group (PPG). You will work 2 days at The Simpson Centre and 1 day at Penn Surgery.
Previous primary care/healthcare experience is desirable for this role.
Key Responsibilities
Recruitment and Onboarding
Managing the full recruitment cycle, updating job descriptions, writing and placing job adverts, resume screening to interviews and onboarding new people.
Employee Relations
Addressing employee grievances, managing conflict, and fostering positive relationships between employees and management.
Training and Development
Identifying training needs, organising training as appropriate and supporting employee development initiatives.
Performance Management
Assisting with performance appraisals and agreeing performance goals. Providing feedback to employees.
Compensation and Benefits
Administering employee benefits, managing payroll, and ensuring fair and competitive compensation practices.
HR Policies and Procedures
Developing, implementing, and maintaining HR policies and procedures, ensuring compliance with employment laws and regulations.
Employee Records Management
Maintaining accurate and confidential employee records and HR databases in line with employment legislation and CQC standards.
Operational
Compliance
Ensuring the practice complies with all relevant employment laws and implanting systems to ensure compliance with CQC regulations.
Employee Support
Providing resources and support to our team, promoting a positive and inclusive work environment.
Communication
Effectively communicating HR policies, procedures, and information to the team and management.
Premises
Responsible for management of premises and facilities for both The Simpson Centre (managed building) and Penn Surgery.
Responsible for Health & Safety across both sites.
Patient Experience
Be the patient experience champion within the management team.
Act as the first point of contact for all patient complaints, ensuring the correct process is followed, complaints logged on Teamnet and all complaints are responded to in a timely manner. (Supported by the wider management team and GP Partners)
Attending the monthly PPG group meeting and acting as liaison between the group and the practice supporting with newsletters and patient information events.
Oversee the friends and family test results and analysis.
Management of the practice website and social media communication,
Essential Skills
Strong communication and interpersonal skills.
Excellent organisational and time management skills.
Knowledge of employment law and regulations.
Ability to handle sensitive and confidential information.
Problem-solving and conflict-resolution skills.
Ability to work independently and as part of a team.
Equality and Diversity
Support the equality, diversity and rights of patients, carers and colleagues.
Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Confidentiality
Information relating to patients, practice business, PCN business, GP Partners and practice staff is strictly confidential. It is a condition of this employment that you will not use or disclose any confidential information obtained in accordance with the Data Protection Act 2018.
Job responsibilities
As the Assistant Practice Manager your primary responsibility is to support the Practice Manager in all aspects of practice operations, managing the employee lifecycle and patient experience whilst ensuring the practice achieves it long term objectives in a safe and effective working environment. You will be expected to demonstrate competence in managing the people processes for the practice, supporting the partners in ensuring a positive, productive and inclusive culture. You will ensure compliance with employment legislation and keeping up to date HR records.
You will be part of the senior management team and will work flexibly, supporting and deputising for the Practice Manager during absence. The role is varied and you will also be responsible for premises management across 2 sites, managing patients complaints and liaising with the patient participation group (PPG). You will work 2 days at The Simpson Centre and 1 day at Penn Surgery.
Previous primary care/healthcare experience is desirable for this role.
Key Responsibilities
Recruitment and Onboarding
Managing the full recruitment cycle, updating job descriptions, writing and placing job adverts, resume screening to interviews and onboarding new people.
Employee Relations
Addressing employee grievances, managing conflict, and fostering positive relationships between employees and management.
Training and Development
Identifying training needs, organising training as appropriate and supporting employee development initiatives.
Performance Management
Assisting with performance appraisals and agreeing performance goals. Providing feedback to employees.
Compensation and Benefits
Administering employee benefits, managing payroll, and ensuring fair and competitive compensation practices.
HR Policies and Procedures
Developing, implementing, and maintaining HR policies and procedures, ensuring compliance with employment laws and regulations.
Employee Records Management
Maintaining accurate and confidential employee records and HR databases in line with employment legislation and CQC standards.
Operational
Compliance
Ensuring the practice complies with all relevant employment laws and implanting systems to ensure compliance with CQC regulations.
Employee Support
Providing resources and support to our team, promoting a positive and inclusive work environment.
Communication
Effectively communicating HR policies, procedures, and information to the team and management.
Premises
Responsible for management of premises and facilities for both The Simpson Centre (managed building) and Penn Surgery.
Responsible for Health & Safety across both sites.
Patient Experience
Be the patient experience champion within the management team.
Act as the first point of contact for all patient complaints, ensuring the correct process is followed, complaints logged on Teamnet and all complaints are responded to in a timely manner. (Supported by the wider management team and GP Partners)
Attending the monthly PPG group meeting and acting as liaison between the group and the practice supporting with newsletters and patient information events.
Oversee the friends and family test results and analysis.
Management of the practice website and social media communication,
Essential Skills
Strong communication and interpersonal skills.
Excellent organisational and time management skills.
Knowledge of employment law and regulations.
Ability to handle sensitive and confidential information.
Problem-solving and conflict-resolution skills.
Ability to work independently and as part of a team.
Equality and Diversity
Support the equality, diversity and rights of patients, carers and colleagues.
Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Confidentiality
Information relating to patients, practice business, PCN business, GP Partners and practice staff is strictly confidential. It is a condition of this employment that you will not use or disclose any confidential information obtained in accordance with the Data Protection Act 2018.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Simpson Centre
Address
The Simpson Centre
Walkwood Rise
Beaconsfield
Buckinghamshire
HP9 1TX
Employer's website
Employer details
Employer name
The Simpson Centre
Address
The Simpson Centre
Walkwood Rise
Beaconsfield
Buckinghamshire
HP9 1TX
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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