• Job Description

  Req#: C9196-25-1328?language=en&page=704&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for a Band 5 Assistant Service Manager within the Emergency Department.

  The successful candidate must be proactive in their approach, with good problem solving abilities and flexible, can do approach to resolve issues within the Emergency Floor.

  We are seeking an enthusiastic, dynamic and innovative individual with excellent communication skills and the ability to build relationships across a multi-professional team and be able to adapt to an evolving service in order to ensure the continuous delivery of high quality patient care.

  Main duties of the job

  This role will support the Service Manager to deliver operational targets, monitor performance, and directly line manage a team of administrators. The successful candidate will have excellent data and staff management along with analytical skills .

  The Successful applicant must be able to lead and motivate teams with a high degree of self-motivation, have an experience of people management and a keen attention to detail. The post holder must be IT literate and have the ability to navigate trust IT systems.

  The individual should be adaptable, have excellent organisational and prioritisation skills, excellent communication and problem-solving abilities. The ability to multi task and use initiative in a busy environment is essential.

  About us

  Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

  We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

  We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

  Details

  Date posted

  23 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £37,259 to £45,356 a year p.a inc HCA (pro rata)

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  196-COF10850-Y

  Job locations

  St Thomas' Hospital

  Westminster Bridge Road

  London

  SE1 7EH

  
  

  Job description

  Job responsibilities

  This role is to support the Service Manager in delivering against targets in a range of service areas. This role will be operationally based and will be working towards supporting our teams and our National targets

  The post holder will be responsible for the management of a team or teams of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder will need deliver to offer a high level of administrative support to the clinical team(s).

  Job description

  Job responsibilities

  This role is to support the Service Manager in delivering against targets in a range of service areas. This role will be operationally based and will be working towards supporting our teams and our National targets

  The post holder will be responsible for the management of a team or teams of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder will need deliver to offer a high level of administrative support to the clinical team(s).

  Person Specification

  Knowledge

  Essential

  • Educated to HNC/Equivalent Diploma/equivalent experience
  • GCSE Maths & English
  • Track record of significant continuous professional and management development

  Skills

  Essential

  • Leadership and influencing skills
  • Strong verbal and written skills
  • Highly motivated and ability to work independently
  • Ability to respond to changing demands

  Desirable

  • Financial management and analysis skills

  Experience

  Essential

  • Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
  • Have significantly contributed to meeting operational objectives
  • Experience of delivering Administrative and Clerical Services

  Desirable

  • Have significantly contributed to meeting strategic objectives

  Person Specification

  Knowledge

  Essential

  • Educated to HNC/Equivalent Diploma/equivalent experience
  • GCSE Maths & English
  • Track record of significant continuous professional and management development

  Skills

  Essential

  • Leadership and influencing skills
  • Strong verbal and written skills
  • Highly motivated and ability to work independently
  • Ability to respond to changing demands

  Desirable

  • Financial management and analysis skills

  Experience

  Essential

  • Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
  • Have significantly contributed to meeting operational objectives
  • Experience of delivering Administrative and Clerical Services

  Desirable

  • Have significantly contributed to meeting strategic objectives

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Guy's and St Thomas' NHS Foundation Trust

  Address

  St Thomas' Hospital

  Westminster Bridge Road

  London

  SE1 7EH

  
  

  Employer's website

  https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

  Employer details

  Employer name

  Guy's and St Thomas' NHS Foundation Trust

  Address

  St Thomas' Hospital

  Westminster Bridge Road

  London

  SE1 7EH

  
  

  Employer's website

  https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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