• Job Description

  Req#: REF761S

  Company Description

  About Truck Centers, Inc.
  For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations in Illinois, Indiana, and Missouri proudly representing the Freightliner and Western Star truck brands. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com .

  Job Description

  At Truck Centers, Inc., we’re not just a heavy-duty truck dealership — we’re a family-owned team that believes in going the extra mile for our customers and each other. We’re looking for a motivated Assistant Service Manager to join our service leadership team and help us maintain the high standards our customers and technicians count on every day.

  Schedule:

  • Normal schedule will be Monday-Friday daytime hours. However, some nights and weekends may be needed from time to time.

  What You'll Do:

  As an Assistant Service Manager, you’ll work side-by-side with the Service Manager to guide daily operations, develop our team, and deliver the outstanding service our customers count on. You’ll be a key player in driving productivity, communication, and teamwork throughout the shop and office.

  Your responsibilities will include:

  • Helping lead daily operations, support departmental goals, and keep service operations running smoothly
  • Assisting in setting department objectives, preparing performance metric reports, and leading the team to meet targets
  • Fostering a growth-oriented mindset by investing in the development of team members and mentoring them to reach personal and professional goals
  • Coaching and guiding office staff on process improvements and collaboratively resolving repair-related delays
  • Monitoring team attendance, development, safety, disciplinary actions, and training to stay ahead of potential issues
  • Reconciling timesheets and payroll for department personnel with accuracy and timeliness
  • Performing root cause analysis and corrective action on internal or external conflicts to prevent escalation and support a healthy work environment
  • Facilitating weekly huddles with technicians and support staff to align priorities and encourage communication
  • Collaborating with Parts and Sales teams to create seamless customer experiences
  • Staying current with OEM bulletins and ensuring proper warranty and safety compliance
  • Ensuring all service areas (inside and out) are clean, organized, and safe per TCI and Elite Support standards

  Qualifications

  What We're Looking For:

  • High School Diploma or GED
  • 5+ years of leadership experience, preferably in transportation or dealership settings; Freightliner experience and CIC Level I or II training strongly preferred
  • Valid Driver’s License and ability to meet insurance requirements
  • Working knowledge of truck systems and parts; dealership operations experience is a plus
  • Proven ability to lead and develop diverse teams in a collaborative environment
  • Strong communication, time management, and problem-solving skills—especially under pressure
  • Solid organizational skills with the ability to manage multiple priorities and stay detail-oriented
  • Comfortable with data analysis, forecasting, and Microsoft Office; Procede software experience is a plus
  • Ability to type 30+ WPM and navigate tablets/computer systems confidently
  • A team-first mindset, strong work ethic, and commitment to quality and company values
  • Consistent follow-through and ability to meet deadlines in a fast-paced setting
  • Must participate in a pre-employment background check and drug screen

  WHAT WE OFFER:

  Pay Range: $56,193.28 - $84,289.92 per year with incentive eligibility

  • 401(k) with company match
  • Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
  • Paid time off including paid volunteer time
  • Disability insurance
  • FSA and HSA options
  • Company paid Life and AD&D insurance
  • Maternity leave
  • Employee assistance program
  • Wellness program
  • Company paid uniforms

  Additional Information

  Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

  We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.

• About the company

  Truck Centers Inc., based in Troy, IL, is a family-owned dealer group providing full array of products and service to the heavy truck industry.

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