Description

Primary responsibility is to assist the store manager in retail operations with emphasis on Sales, Customer Service, Personnel, Inventory, Budgeting, Planning, Merchandising and Leadership.

Essential Functions/Duties:

• Provide customers with the highest level of service possible and instill your employees with the importance of excellent customer service.
• Assist in preparing the labor schedule to ensure that the store goals will be met through appropriate planning and organization of staff.
• Promote and monitor quality of service among staff by acting as a positive role model in developing a core customer service value.
• Assist in the hiring of personnel for all positions within the store and maintain staff levels that are appropriate for providing excellent customer service.
• Assist in conducting and/or writing of performance evaluations and goals for all staff ensuring that reviews are done on a regular basis (yearly).
• When necessary, discipline employees consistent with the company disciplinary policies.
• Maintain training standards to ensure that product knowledge, system expertise and company standards are known which allow for better customer service.
• Maintain safe working conditions for employees and customers; resolve safety concerns quickly.
• Assume responsibility for opening and closing the store and securing all assets.
• Inspire employees so that each person contributes to the productivity of the store.
• Assist in conducting monthly store meetings and ensure that topics include but not be limited to; scheduling, sales goals, safety, new product information, etc…
• Work with the manager and merchandiser to develop and implement the merchandising plan for each department.
• Maintain building equipment and property, report any malfunction or discrepancy related to the assets of the store.
• Assume store manager responsibilities in his/her absence.
• All other duties as assigned by store manager and/or executive team.

Qualifications

Required Skills/Experience:

Must have at least 3 years of retail sales related responsibilities. Proven working knowledge of inventory control, merchandising and customer service. Ability to effectively communicate information, policies, and/or procedures in a manner easily understood by the customer and employees. Previous supervisory experience is required. Must be able to maintain confidentiality of records and information.

Required Education/Certification: Bachelors degree in Business Management or related field is preferred, not required.

"This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty."