• Job Description

  Req#: 111847

  End Date

  Thursday 13 June 2024

  Salary Range

  £42,120 - £46,800

  We support flexible working – click here for more information on flexible working options

  Flexible Working Options

  Hybrid Working, Job Share

  Job Description Summary

  .

  Job Description

  JOB TITLE: Technical Support Manager

  SALARY: £42,120-46,800 per annum

  LOCATION: Edinburgh Port Hamilton

  HOURS: Full-time – 35 hours per week

  WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

  ABOUT THIS OPPORTUNITY

  About Colleague IT Services

  At Lloyds Banking Group we're driven by a clear purpose to Help Britain Recover, then Prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities. And as the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household across the UK.

  Helping our colleagues support our customers with their day-to-day needs has never been more important.

  Key Responsibilities:

  • Act as a point of technical expertise within Colleague IT Services.

  • Identify possible service improvements, collaborating and influencing both business and IT teams across all divisions to deliver service and/or provide support services.

  • Identify shortcomings in existing processes, systems and procedures, collaborating and influencing both business and IT teams across all divisions to deliver service improvements and/or prove support services.

  • Utilise ServiceNow to analyse impact of new and existing programmes, processes and procedures, taking ownership of any critical issues / complaints and provide operational support to the Service Desk analysts.

  • Support the day-to-day management of the wider service desk whilst supporting management in delivering the overall service, ensuring departmental SLAs and important metrics are attained.

  ABOUT US

  We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

  WHAT YOU’LL NEED

  Essential Technical capabilities

  • In-depth knowledge of Windows Operating System and prior experience of supporting colleagues on this OS

  • Excellent knowledge and troubleshooting experience with Microsoft Office 0365/Office 2016 (Outlook, Word, Excel & PowerPoint).

  • Experience in using both MS Azure Active Directory and MS Endpoint Manager (MEM) admin centre

  • Experience of the Microsoft Manage Device (MMD) environment/platform

  • Experience in supporting colleagues both at home and in the office, including the nuances of home configurations including peripheral connectivity and solving personal Wi-Fi issues

  Desired Skills

  • Basic knowledge of Active Directory would be a useful but not essential

  • Previous use of ServiceNow for incident management useful but training will be provided

  • Knowledge of Smart Phone technology (Samsung/iPhone), especially with regards to Mobile Application Manager and Microsoft Authenticator

  • Any scripting experience with PowerShell would be useful

  • Working knowledge of Power BI reporting (both desktop and web versions)

  ABOUT WORKING FOR US

  • A generous pension contribution of up to 15%

  • An annual bonus award, subject to Group performance

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 28 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies

  If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

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