Assistant Training Specialist

• SNSW Grade 5/6

• 5 x O ngoing Full time and 2 x T emp orary full time

• Location: Haymarket , Parkes, Newcastle, Parramatta , Gosford and Coffs Harbour .

Please note: an essential requirement of the role is willingness to travel as required (including regional travel).

About the team:

The Service NSW Training Team is dedicated to empowering employees with the skills and knowledge needed to excel in their roles and deliver exceptional service to customers. Our team designs, develops, and delivers tailored training programs that support a variety of roles, ensuring our employees are confident and capable. By joining our award-winning culture team, you’ll be part of a passionate group, committed to fostering growth, innovation, and excellence across the organisation .

Abo ut th e role:

As the Assistant Training Specialist , you will oversee the facilitation and delivery of effective technical training programs whilst supporting the development of a range of learning and development activities to build people and leader capability, aligned to project outcomes, business unit objectives and organisation wide strategies .

Responsibilities:

The primary focus of this role is to facilitate technical training. In addition, responsibilities include:

• Build positive relationships with team members and customers to support the design of effective training solutions using adult learning principles.

• Help create, deliver, and review training materials, guides, and resources while managing logistics to ensure smooth operations and service improvements.

• Stay informed about government processes and current adult learning methods to provide quality training services.

• Collect and evaluate training feedback to improve course content and learning outcomes.

• Use various learning methods, including digital tools, face-to-face sessions, on-the-job training, and coaching, to enhance skill development.

• Maintain accurate records of training activities and prepare reports to guide decisions and support learning initiatives.

• Deliver pre-designed training sessions to build workplace skills and align with organisational goals.

Please refer to the key accountabilities , located on the role description to find out more.

About you:

To be successful in this role, you will have:

• Strong ability to meet competing deadlines and manage your time effectively

• Confidence in facilitating conversations, developing, and maintaining relationships with our partners across the organisation

• Strong written and verbal communication skills and superior attention to detail

• Demonstrated ability to solve problems with creative and innovative solutions

• Experience in providing inclusive training in line with adult learning principles

As the Training team is accountable for delivering technical o nboarding training, th e below skills are highly desired:

• Proficient in NSW Registration and Licensing processes, including the use of the DRIVES system .

• Experienced with Maritime processes, including GLS and Siebel systems.

• Skilled in Revenue NSW processes, working with systems such as IMPS, FES, RevAssist , and Debtrack .

• Knowledgeable in E-Toll processes, including the AIMS and all related systems .

• Familiar with iCare processes, relevant legislation, and associated systems.

• Experienced with Fair Trading and Better Regulation Division systems and legislation , including GLS, Siebel, CAS, AMANDA, Retriever, TRIM, and Salesforce platforms.

• Skilled in Births, Deaths, and Marriages policies and systems, including GLS ,Unify and Lifelink .

• Experienced with Transport for NSW processes (Opal, TrainLink , InfoLines ), using systems such as Amadeus , PEGA and Salesforce platforms .

• Proficient in NSW National Parks and Wildlife Service processes, utili s ing systems such as Rez , RezExpert a nd Salesforce platforms.

Do you have any of the skills above? If so, let us know in your application (you might not have all of them, and t hat’s okay!)

Essential requirement of role:

• Current NSW driver's licence and ability and willingness to travel as required (including regional travel)