Employer Industry: Automotive Software Solutions

Why consider this job opportunity:
- Salary up to $27/hr
- Opportunity for annual performance bonuses and comprehensive benefits package
- Medical, dental, and vision benefits included
- Paid Time Off (PTO) and 401K matching program
- Supportive work environment that values inclusion and diversity
- Chance to work with cutting-edge cloud-based software solutions in the automotive industry

What to Expect (Job Responsibilities):
- Provide primary support to customers encountering problems using the employer's products and solutions via phone, email, or chat
- Create case logs, record information, and establish resolution times for client inquiries
- Troubleshoot problems with software applications and recommend corrective actions
- Direct clients through the resolution of technical issues and escalate complex problems as needed
- Stay updated on internal processes and industry developments through training courses

What is Required (Qualifications):
- Associates/Bachelors degree strongly preferred
- Proficient PC skills, specifically in Windows and IOS environments
- Ability to document, track, and monitor issues to timely resolution
- Strong problem-solving and negotiation skills
- Excellent verbal and written communication skills with the ability to prioritize duties

How to Stand Out (Preferred Qualifications):
- 1 year of PC desktop support or technical support experience with client contact
- Knowledge of Microsoft O/S, PC hardware, and mobile devices (Smartphones/iPads)
- Experience using ticketing systems such as Clarify, Remedy, or Footprints
- Familiarity with Unix/Linux/SQL
- Bilingual in French or Spanish

#AutomotiveSoftware #TechnicalSupport #CustomerService #CareerOpportunity #DiversityandInclusion

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