Associate Banker
Birmingham

As a Barclays Associate Banker, you’ll be assisting and contributing to the growth of one or more relationship managed portfolios across UK Corporate Banking. Closely working with one or more Bankers and/or Associate Bankers to delight customers and maximise overall satisfaction & advocacy. Proactive use of broader client/colleague support functions to enable our journey to become the ‘go-to’ bank. You will develop a solid foundation in Corporate Banking knowledge, skills and forms a key step in the career path to becoming a Corporate Banker.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?
• Supporting Banker(s) to proactively develop and maintain new and existing client relationships
• Improving and maintaining Client Satisfaction scores by providing exceptional service by deepening your knowledge with clients and their needs
• Developing a working knowledge of key Corporate Banking products applicable to your segment
• Leading active client meeting preparation and attend meetings with Banker(s) where appropriate
• Ensuring servicing activity is directed towards the appropriate contact point and educate clients to use the correct servicing channels
• Managing portfolio contact strategy, including input into Client Account Plans
• Undertaking timely Client Service Reviews and maintaining accurate client records in Salesforce
• Taking ownership in the handling of client complaints and ensure conformance with regulatory complaints policy

What we’re looking for:
• Track record of delivering results through building relationships
• Solid customer relationships & internal network relationships
• Experience in client service & communication
• Planning and organisational skills

Skills that will help you in the role:
• Awareness of business/personal customer solutions
• Be qualified or working towards Professional Study Qualifications eg IFS
• Knowledge of Lending related activity
• Significant Knowledge of Corporate Banking and role of segments within this

Where will you be working?
Barclays Snowhill is at the heart of the professional district and commands a workforce of around 1000. With great transport links to Birmingham Grand Central and Snowhill train stations as well as the local metro. Our office has a dedicated staff coffee shop and deli and break out areas for staff. There is also a presentation theatre for client and staff events. Our office boasts a great working environment as well as opportunities to network across the city.

#LI-Hybrid