American Family Insurance

Associate Claims Customer Care Center Representative


Pay$23.00 / hour
LocationAtlanta/Georgia
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R33449
      Employer Industry: Insurance

      Why Consider this Job Opportunity:
      - Salary up to $23.00 / hour
      - Opportunity for career advancement and growth within the organization
      - Work remotely 80% of the time
      - Comprehensive medical, dental, vision, and wellbeing benefits
      - Competitive 401(k) contribution and pension plan
      - Paid time off program and student loan repayment support

      What to Expect (Job Responsibilities):
      - Review and apply coverage, assign services, interpret estimates, and adjuster notes
      - Handle interactions via inbound calls, outbound calls, and digitally
      - Provide exceptional customer service to internal/external customers and partners
      - Utilize claim systems and other applications necessary to complete job tasks
      - Work in a call center environment, spending 90% of the day on the phone with customers

      What is Required (Qualifications):
      - Demonstrated experience providing customer-oriented solutions or support
      - Must be located proximate to specific locations for occasional in-person engagement activities
      - Team player with excellent communication skills
      - Ability to work independently and follow a changing schedule
      - High school diploma or equivalent

      How to Stand Out (Preferred Qualifications):
      - 0-2 years of experience in a customer service role
      - Experience working in an insurance or claims processing environment
      - Familiarity with claim systems and applications

      #InsuranceIndustry #RemoteWork #CustomerService #CareerGrowthOpportunity #BenefitsPackage

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      American Family Insurance, also abbreviated as AmFam, is an American private mutual company that focuses on property, casualty, and auto insurance, and also offers commercial insurance, life, health, and homeowners coverage as well as investment and re...