SCAN Health Plan
Associate Concierge
This job is now closed
Job Description
- Req#: ASSOC007482
Employer Industry: Senior Healthcare Services
Why consider this job opportunity:
- Base hourly range up to $34.86
- Annual employee bonus program
- Generous paid time off (PTO) and eleven paid holidays per year, plus one additional floating holiday
- Excellent 401(k) Retirement Savings Plan with employer match
- Robust employee recognition program and tuition reimbursement
- Opportunity to make a meaningful difference in the lives of members and the community
What to Expect (Job Responsibilities):
- Support the Concierge in leading a team of advocates to ensure timely and effective resolution of member issues
- Assist in prioritizing daily assignments and coordinating issue resolution between internal and external stakeholders
- Provide daily coaching and guidance to the team on delivering concierge-level service
- Monitor and meet/exceed team success metrics, including member satisfaction ratings and operational productivity scores
- Participate in member calling projects to support overall membership retention goals
What is Required (Qualifications):
- Associate’s degree required; Bachelor’s degree preferred
- Minimum of 3+ years of call center, customer service, concierge, or hospitality experience
- 1 year of SCAN Concierge experience required
- Demonstrated ability to provide exceptional customer service and build trust with partners
- Strong organizational, analytical, and critical thinking skills
How to Stand Out (Preferred Qualifications):
- Experience delivering coaching and feedback
- Prior experience in healthcare, insurance, or medical groups
- Technologically savvy with the ability to utilize information systems effectively
- Ability to work a flexible schedule that may include second shift (7 am – 9 pm)
#SeniorHealthcare #CustomerService #CareerOpportunity #EmployeeBenefits #JoinOurTeam
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