LexisNexis

Associate Customer Success Manager (Remote)

4 days ago

Pay$68000.00 - $70000.00 / year
LocationDayton/Ohio
Employment typeFull-Time

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  • Job Description

      Req#: R97862
      Employer Industry: Information Services

      Why consider this job opportunity:
      - Salary range of $68,000 - $70,000 per year
      - Opportunity for career advancement and growth within the organization
      - Work remotely anywhere within the United States
      - Comprehensive health benefits including medical, dental, and vision coverage
      - Generous paid time off policy, including additional days for volunteering and participating in Employee Resource Groups
      - Supportive work environment promoting work/life balance with wellness initiatives and family benefits

      What to Expect (Job Responsibilities):
      - Provide consultative onboarding to customers, ensuring engagement and understanding of LexisNexis products
      - Collaborate with account managers to develop and execute tailored customer success plans aligned with business objectives
      - Maintain and build relationships with customers, ensuring solutions meet their needs and are optimally utilized
      - Gather insights from customers to inform product development and communicate needs to product teams
      - Develop and deliver training sessions, webinars, and resources to help customers fully leverage Nexis Solutions

      What is Required (Qualifications):
      - Bachelor’s degree or equivalent experience
      - Experience in the information industry, with familiarity in research, media monitoring, or due diligence use cases, preferably in a customer success, sales, or consulting role
      - Ability to work both independently and collaboratively as part of a team
      - Strong communication, consultative, and relationship-building skills
      - Proven analytical and problem-solving skills, with attention to detail

      How to Stand Out (Preferred Qualifications):
      - Experience in customer success, sales, or consulting roles within the information industry
      - Familiarity with donor development and in-depth research, particularly in the not-for-profit sector

      #InformationServices #CustomerSuccess #RemoteWork #CareerGrowth #HealthBenefits

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      LexisNexis is a corporation that sells data analytics products and various databases that are accessed through online portals, including portals for computer-assisted legal research, newspaper search, and consumer information.

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