• Job Description

  Req#: R-331275

  About this role:

  Wells Fargo is seeking an Associate Customer Success Representative in a call center environment in our Consumer Lending Audit Team providing coverage across the Consumer Lending organization which include: Home Lending, Auto, Credit Cards, Personal Lending Group, Merchant Services, Consumer Lending Control, and Consumer Lending Shared Services. Learn more about our career areas and business divisions at wellsfargojobs.com

  
  In this role, you will:

  • Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
  • Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
  • Regularly receive direction from management, escalate questions and refer more difficult issues to staff
  • Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
  • Interact with experienced representatives on difficult issues
  • Be responsible for coaching new hires and less experienced staff
  • Respond to inquiries and issues from customers
    

  Testing:

  • A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.

  
  Required Qualifications, US:

  • 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  
  Desired Qualifications:

  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
    
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
    
  • Experience delivering results in a fast-paced, deadline driven environment
    
  • Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
    
  • Basic Microsoft Office Skills
    
  • Excellent verbal, written, and interpersonal communication skills
    
  • Good attention to detail and accuracy skills
    
  • Ability to quickly learn business operations and processes
    

  
  Job Expectations:

  • Paid training 7 weeks will begin on March 4th, and will be Monday – Friday - 8 am to 4:30 pm CST, with schedule to be determined.
  • Initial schedule after training will be Mon, Tue, Wed, Fri, Sat with Sunday/Thursday off. 9 am – 5:30 pm CST.
  • Hours and days may change based on business needs and may include working nights, weekends and holidays.
  • This position is not eligible for Visa sponsorship

  Posting End Date:

  13 Jan 2024

  *Job posting may come down early due to volume of applicants.

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

  Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

  Applicants with Disabilities

  To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

• About the company

  Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.

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