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Job Description
- Req#: ASSOC009450
Employer Industry: Technology Solutions and Services
Why consider this job opportunity:
- Opportunity for hands-on experience in cutting-edge technology solutions
- Mentorship and ongoing training to support professional growth
- Collaborative and innovative work culture that encourages teamwork
- Exposure to leading platforms including Cisco, AWS, Genesys, and Five9
- Chance to work with AI-enabled customer experiences and cloud solutions
What to Expect (Job Responsibilities):
- Assist in the implementation and configuration of CCaaS and hybrid contact center solutions
- Support the development of AI-enabled customer experiences using various tools
- Help integrate contact center platforms with CRM, analytics, and workforce systems
- Participate in requirements gathering sessions to translate business needs into technical solutions
- Collaborate with project managers, senior engineers, and cross-functional teams
What is Required (Qualifications):
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field or equivalent professional, internship, or military experience
- Basic understanding of contact center concepts (voice, chat, IVR, omnichannel)
- Exposure to at least one cloud platform (AWS, Azure, or GCP)
- Familiarity with basic programming or scripting concepts (Python, JavaScript, or similar)
- Strong problem-solving mindset and eagerness to learn new technologies
How to Stand Out (Preferred Qualifications):
- Internship, lab, or academic project experience with CCaaS, VoIP, or cloud platforms
- Exposure to conversational AI, chatbots, or automation tools
- Familiarity with CRM platforms such as Salesforce or ServiceNow
- Interest in AI, customer experience technology, or cloud engineering
- AWS, Cisco, Google, or Microsoft foundational certifications (or active pursuit)
#TechnologySolutions #CloudComputing #AI #CareerGrowth #TeamCollaboration
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Presidio is the premier provider of digital transformation solutions built on agile secure infrastructure deployed in a multi-cloud world with business analytics.
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