• Job Description

  Req#: 127000

  End Date

  Monday 10 February 2025

  Salary Range

  £0 - £0

  We support flexible working – click here for more information on flexible working options

  Flexible Working Options

  Hybrid Working, Job Share

  Job Description Summary

  Global Services is a coverage business within the wider Services & Public Sector team, as part of the Client Solutions Group business. CSG is responsible for the overall management of relationships for Large Corporate clients whose turnover exceeds £100m. You’ll be tasked to support the building and management of the business relationship, in particular supporting a designated portfolio of customer relationships in order to identify and satisfy customer needs in the most appropriate way meeting Group credit and profitability requirements. You’ll be an ambassador for change, an early adopter of tools designed to improve the client and colleague experience and support your wider team to achieve their objectives.

  Job Description

  JOB TITLE: Associate, Global Services
  LOCATION: London, 10 Gresham Street

  HOURS: Full Time
  WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our offices in London.

  About this opportunity

  The Global Services sector team handles a client portfolio which is made up of a mix of large corporates and professional services firms. The sector business includes many high-profile clients across the B2B corporate sub-sectors such as Mitie, Capita, Equiniti, Serco, Biffa, Evri and all the large UK law, accountancy and property services firms in the Professional Services sector, which all make a material contribution to the Bank’s income across a variety of products. The team has primary responsibility for managing the relationship between our clients and the broader Lloyds Banking Group. With the continued evolution of digitisation in the sector this role offers a fast paced, exciting environment in which to work.

  As dedicated sector experts with a deep understanding of our clients’ requirements, the Global Services team works closely with the full spectrum of product partners in Transaction Banking, Trade Finance, Loan and Debt Capital Markets, Financial Markets, and across the wider Group, to ensure we support our clients. Crucially, the team also works hand in hand with colleagues from our Risk Function to monitor the credit exposure to clients and implement suitable controls to align it with our Risk Policy and Compliance Teams.

  The successful candidate will support the management of a designated portfolio of clients and marketing the full range of products and services in order to achieve an acceptable level of profit, risk and return in line with agreed business plans.

  The role represents an excellent opportunity to get experience of a front line, client focused role on a high-profile coverage team within Client Solutions Group.

  We’re looking for a motivated and well-organised individual with exemplary work ethic, attention to detail, ability to build and develop relationships with different stakeholders and clients and with outstanding client-first values and behaviours.

  What you'll be doing:

  • Support on client relationships in order to identify and satisfy client needs in the most appropriate way, meeting the Bank's credit and profitability requirements.
  • Review client proposals in order to meet their requirements and support finding opportunities to develop further income, recommending and implementing the appropriate solutions in tandem with product partners
  • Ensure Credit reporting, including Annual Renewals and VOTs, is completed in a timely and accurate manner
  • Manage the client interface on behalf of the Group and other interested parties in order to ensure enquiries and issues are satisfactorily resolved.
  • Together with the Relationship Director and Associate Director, prepare and monitor account plans for the portfolio in order to meet customer profitability requirements and business objectives, in particular balancing income and risk.
  • Manage any client-related changes to Bank policies, systems, processes and working practices in order to achieve operational improvement.
  • Develop network of internal & external partners to build profile both in the bank and in the wider market
  • Help us to be the ‘Best Bank for Customers’ and comply with Conduct objectives by establishing, implementing and maintaining a customer-centric culture throughout the relationship lifecycle.

  What we need from you

  • Analytical Skills – has the ability to visualise, articulate, conceptualise and solve both complex and uncomplicated problems by making decisions that are sensible given the available information. Such skills include demonstration of the ability to apply logical thinking to breaking sophisticated problems into their component parts
  • Relationship Skills – proactive in developing relationships and building alliances with customers focused on future needs. Aims to exceed expectations and effectively engages in a dialogue with clients to deliver value to both them and LBG. Delivers on service commitments.
  • Negotiation/Influence – Ability to professionally interact and negotiate with internal and external stakeholders. The ability to think clearly and listen to clients/colleagues and the ability to be flexible of points of discussion where appropriate. Demonstrates sound judgement and makes confident and reasoned arguments. Effectively explores all alternatives and positions to reach outcomes that gain the support and acceptance of all parties
  • Delivering Results – Strives to consistently achieve strong and timely results as agreed with clients or colleagues. Maintains focus and perseveres in the face of adversity. Uses time efficiently and responds quickly and constructively when confronted with challenges with an ability to prioritise tasks.

  Why Lloyds Banking Group?

  Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, redefining workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

  About working for us

  Our focus is to ensure we're inclusive every day, and build an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

  We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

  We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • A discretionary annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 28 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

  If you’re excited by the thought of becoming part of our team, get in touch.
  We’d love to hear from you!

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

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