• Job Description

  Req#: R1649780

  Job Title:

  Associate Manager, B2B Sales - Bilingual

  Job Description

  The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
  adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

  • Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
  • Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
  • Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
  • Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
  • Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
  • Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
  • Be a point of escalation for our clients and respond promptly to any issues
  • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
  • Work with client contact on reporting and forecasting
  • Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
  • Work with client contact on reporting and forecasting
  • Coordinate team incentives and Sales Performance Incentive Funds
  • Partner and build business relationships with all partners to ensure customer expectations are met

  Location:

  SLV San Salvador - Blvr. Sta. Elena

  Language Requirements:

  English (Required), Spanish (Required)

  Time Type:

  Full time

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• About the company

  Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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