• Job Description

  Req#: 923049536
  Employer Industry: Insurance Technology
  
  Why consider this job opportunity:
  - Opportunity for career advancement within the Relationship Management career path
  - Supportive and collaborative work environment
  - Chance to make a positive impact on client engagement and satisfaction
  - Work independently with minimal supervision
  - Flexible schedule with a focus on achieving monthly metrics
  
  What to Expect (Job Responsibilities):
  - Make 30+ outbound calls per day to engage business leaders and educate them on HR and insurance resources
  - Manage an assigned client list, ensuring a positive experience and driving usage of the portal
  - Achieve a minimum 7% success rate in engaged conversations leading to resource access
  - Stay informed about product changes and company initiatives to provide consultative guidance
  - Document calls and client interactions accurately in the CRM (Salesforce) and follow up consistently
  
  What is Required (Qualifications):
  - Minimum of 2 years of experience in customer service, sales, or call center roles
  - Strong verbal and written communication skills
  - Ability to work independently and as part of a team
  - Detail-oriented with strong organizational skills
  - Proficient in Microsoft Office and familiar with CRM systems (Salesforce preferred)
  
  How to Stand Out (Preferred Qualifications):
  - Comfortable with fast-paced, repetitive daily tasks
  - Strong problem-solving and multi-tasking abilities
  - Metrics-driven with a clear understanding of KPIs
  - Resilient to rejection and able to handle tough interactions professionally
  - Quick learner who adapts to new systems and concepts easily
  
  #InsuranceTechnology #CustomerEngagement #CareerGrowth #RemoteWork #SalesSupport
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Zywave's insurance agency software is used by more than 5,000 insurance agencies, including 95 of the Top 100 U.S. insurance firms. Schedule a demo today.

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