• Job Description

  Req#: 855953037
  Employer Industry: Insurance Technology Solutions
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to make a positive impact on customer satisfaction and loyalty
  - Engage in ongoing training regarding best practices
  - Work independently while also being part of a team that values mutual trust and respect
  
  What to Expect (Job Responsibilities):
  - Provide timely technical support to customers on employer products through both written and verbal communications
  - Collaborate with other members of Support to analyze and respond to customer inquiries
  - Record, track, and document customer requests, ensuring updates through to final resolution
  - Serve as a subject matter expert on at least one employer product and assist in training newer team members
  - Maintain knowledge base through the addition of new articles and editing existing ones
  
  What is Required (Qualifications):
  - Bachelor’s degree in Business, Communications, Information Technology, or related discipline
  - Effective written and verbal communication skills, with the ability to explain technical information to non-technical audiences
  - Demonstrated analytical skills and independent problem-solving ability
  - Ability to manage time effectively and collaborate as part of a team
  - Proficient in Microsoft Office, including Outlook
  
  How to Stand Out (Preferred Qualifications):
  - Knowledge of group insurance administration, including health benefits or property & casualty/risk management industry
  - Demonstrated flexibility and responsiveness to work in an ever-changing environment
  - Desire to develop oneself and enhance business/technical skills
  
  #InsuranceTech #CustomerSupport #CareerGrowth #TeamCollaboration #TechnicalSupport
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Zywave's insurance agency software is used by more than 5,000 insurance agencies, including 95 of the Top 100 U.S. insurance firms. Schedule a demo today.

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