UnitedHealth Group
Associate Tech Support Analyst - Remote Nationwide
This job is now closed
Job Description
- Req#: 2228127
Employer Industry: Healthcare Services
Why Consider this Job Opportunity:
- Salary up to $54.95 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution
- Ability to work remotely from anywhere within the U.S.
- Supportive work environment with clear direction for success
- Development opportunities for other roles within the company
What to Expect (Job Responsibilities):
- Listen to callers' concerns, take ownership of requests, and manage expectations for timely resolution
- Walk callers through troubleshooting steps via phone/email to resolve issues
- Document information through a client ticket management application while complying with HIPAA and other regulations
- Manage group as a team mentor for troubleshooting inquiries
- Handle customer complaints and provide elevated technical support expertise
What is Required (Qualifications):
- High School Diploma/GED
- 5+ years of customer service experience
- 3+ years of experience managing and resolving complex technical incidents and escalations
- 1+ years of experience working in an inbound call center environment
- 1+ years of experience with software troubleshooting and IT security policies
How to Stand Out (Preferred Qualifications):
- Associate's Degree in Information Technology, Computer Science, or related field
- CompTIA A+, CompTIA Network+, or Microsoft Certified Professional (MCP)
- ITIL Foundation Certification
- Experience working with cloud platforms and high-level troubleshooting
- Previous experience in technical support or specialized support roles
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.