ReCharge
Associate Technical Support Engineer
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Job Description
- Req#: 8304371002
Employer Industry: Subscription E-commerce Solutions
Why consider this job opportunity:
- Salary range of $60,000 - $67,000 USD
- Opportunity for career advancement and growth within a leading subscription platform
- Flexible Time Off and Paid Parental Leave benefits
- Monthly stipends for remote work and merchant support
- Work remotely with the ability to impact a dynamic industry leader
- Collaborative and supportive team environment focused on problem-solving
What to Expect (Job Responsibilities):
- Provide technical support to online merchants via live chat, email, and occasional phone calls
- Clearly communicate with both technical and non-technical stakeholders
- Identify patterns in issues, recommend improvements, and escalate bugs to engineering
- Contribute to documentation and best practices for support processes
- Collaborate with teammates to resolve customer issues efficiently
What is Required (Qualifications):
- 2+ years of experience in technical customer support at a SaaS company or similar
- Proficiency with ticketing technology platforms (e.g., HelpScout, Zendesk preferred)
- Strong communication skills in English (written and spoken)
- Basic knowledge of HTML, CSS, and JavaScript
- Ability to work flexible shifts and a proactive approach to identifying trends
How to Stand Out (Preferred Qualifications):
- Experience using tools such as Splunk, SQL, or Looker
- A passion for problem-solving and a resourceful approach to challenges
- A collaborative attitude with the ability to remain calm and professional under pressure
#SubscriptionEcommerce #TechnicalSupport #RemoteWork #CustomerSuccess #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
ReCharge is the leading subscriptions payments platform designed for merchants to set up and manage dynamic recurring billing across web and mobile.
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