• Job Description

  Req#: 8006960002
  Employer Industry: Subscription Services
  
  Why consider this job opportunity:
  - Salary range up to $67,000 USD
  - Opportunity for career advancement and growth within a leading subscription platform
  - Flexible Time Off and Paid Parental Leave
  - Comprehensive medical, dental, and vision plans
  - Monthly stipends for Remote Life and Merchant support
  - Work remotely with a focus on a supportive and collaborative team environment
  
  What to Expect (Job Responsibilities):
  - Utilize technical expertise and customer service skills to resolve questions and issues for online merchants
  - Communicate effectively in writing with both technical and non-technical audiences
  - Employ a “live chat first” approach to address queries and escalate issues as necessary
  - Identify patterns, recommend improvements, and troubleshoot bugs for engineering
  - Collaborate with teammates to achieve individual, team, and company goals
  
  What is Required (Qualifications):
  - Minimum of 2 years of experience in technical customer support at a SaaS company or similar
  - Proficiency with a ticketing technology platform, such as HelpScout or Zendesk
  - Strong communication skills with fluency in English (written and spoken)
  - Basic knowledge of HTML, CSS, and Javascript; familiarity with other programming languages is a plus
  - Ability to work flexible shifts and prioritize issues based on severity
  
  How to Stand Out (Preferred Qualifications):
  - Resourcefulness and a passion for problem-solving
  - Ability to identify trends and proactively report potential incidents
  - A collaborative attitude and a professional demeanor in customer interactions
  
  #SubscriptionServices #TechnicalSupport #RemoteWork #CareerGrowth #CustomerSuccess
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  ReCharge is the leading subscriptions payments platform designed for merchants to set up and manage dynamic recurring billing across web and mobile.

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