Job Description

The Operations Manager is responsible for the ongoing activities of the ATM Operations group and the ATM fleet. The Operations Manager oversees the professional, technical, supervisory, and/or production personnel assigned thereto. The ATM Operations Group is comprised of individuals who assist in managing ATM deployments and troubleshooting ATM outages or issues through supporting front line staff and coordinating with vendors or stakeholders. The ATM fleet is comprised of hundreds of terminals across the bank’s footprint in both retail and commercial locations. The Operations Manager sets and contributes to strategies for fleet management and support of the fleet. The Operations Manager adapts plans and adjusts priorities to align with the strategic direction of Operations overall, the availability of resources, and production challenges that may occur from time to time. S/He provides technical guidance to employees, colleagues, and customers, as needed, and fulfills compliance and risk management responsibilities within assigned areas of responsibility.

RESPONSIBILITIES:

• Establishes strategy for the ATM fleet including managing uptime, the fleet support model, vendor and manufacturer selection, software management, and feature/functionality of the fleet terminals.
• Works through assigned staff to deliver accurate, efficient, and timely results that comply with Bank policy/procedures, including Compliance and Risk Management requirements.
• Creates and maintains a positive and professional work environment for assigned staff, including the provision of training and feedback necessary to develop subordinates capable of assuming additional responsibility within the organization.
• Works with support staff, both internal and vendor-based, to address production problems and provide enhanced service through controlled changes to system parameters, procedures, workflows, and available options. Ensures all changes are tested, documented and communicated prior to implementation.
• Provides input to annual budgets and ensures that controllable expenses, including compensation, supplies, travel, and telecommunications are reasonable and appropriate.
• Analyzes and reports on service levels, key volume indicators, and key risk indicators as may be defined from time to time. Recommends and, in some cases, initiates action to address adverse performance issues.
• Understands and assesses risk and compliance issues within assigned area of responsibility and reports/resolves them, as appropriate; is aware of reasonably anticipated threats and prepares accordingly.

SKILLS/QUALIFICATIONS:

•Minimum of four (4) or more years of supervisory experience with an emphasis in Operations
•Familiarity with Operations management (production scheduling, capacity analysis, process improvement, quality management, etc.).
•Familiarity with bank regulations or a demonstrated ability to understand and comply with regulations in a comparable area
•Strong supervisory skills; ability to motivate and manage employees
•Ability to effectively interact with all levels of the organization, including senior management, using both written and verbal communication.
•Ability to identify and resolve problems using good judgment with respect to issues/circumstances; good organizational skills with the ability to multi-task.
•Proficiency in Microsoft Office products (Word, Excel) is required.
•High school diploma required; college degree in business management or a related field highly desirable.

Qualifications

KEY COMPETENCIES:

•Analysis
•Collaboration
•Communication
•Individual Leadership/Influence
•Initiative
•Judgment
•Planning and Organizing
•Technical/Professional Knowledge

ESSENTIAL FUNCTIONS:

•Sitting for extended periods of time.
•Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
•Ability to converse and exchange information with all levels of staff within organization.
•Ability to observe, perceive, identify, and translate data

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