• Job Description

  Req#: 186178

  At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
  
  Watch Our Story:' https://www.hdrinc.com/our-story'
  
  Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
  
  

  In the role of Audio Visual Administrator Team Lead, we'll count on you to:
  

  • Work in coordination with our vendors, Corporate Real Estate, Infrastructure, and Support teams to manage and support all aspects of HDR's A/V environment
  • Assist staff to achieve efficient and effective use of A/V technology and maximize utilization of systems
  • Combine a A/V technical expertise with business requirements for excellent customer service
  • Participate in enterprise-wide IT projects and initiatives
  • Diagnose system hardware, software, and operator problems
  • Provide advanced troubleshooting on complicated A/V issues
  • Provide support for display software applications
  • Provide desk side training upon request for enterprise systems
  • Request hardware and software through the requisition system as required in support of office technologies
  • Assist the IT Support team with the inventory management of all A/V related assets
  • Assist the IT Support team with software inventory where required
  • Provide coordination and communication of technical support topics/issues of interest to local support teams
  • Understand client business needs and effectively match client business needs to technology products for a recommended technology solution
  • Work with other IT teams in support A/V processes and setup.
  • Live event production and support
  • Supervise, lead, and mentor HDR Audio-Visual staff.
  • Perform other duties as needed

  #LI-KV1

  Required Qualifications

  • Associate's degree in Computer Science/MIS-related area/Audio Visual or equivalent work experience
  • A minimum of 5 years of experience in managing and supporting A/V technology
  • Superior Working knowledge of A/V equipment and peripherals
  • Experience in systems operations and maintenance
  • Superior working knowledge of Audio-Visual managements systems (Poly, QSC, Samsung, Teams Admin Center, etc.)
  • CTS-D and CTS-I certification
  • Excellent client service, interpersonal and communication skills
  • Self-starter able to handle multiple tasks and deadlines with minimal supervision
  • Knowledge of the A&E industry
  • Proven record of leadership and mentorship of junior-level staff.

  What We Believe
  HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
  
  Our Commitment
  As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
  
  Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

• About the company

  HDR, Inc. is an employee-owned design firm, specializing in engineering, architecture, environmental, and construction services.

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