NAPA AUTO PARTS
Auto Parts Counter Sales
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Job Description
- Req#: REF1198Z
Company Description
When it comes to keeping our vehicles on the road, nobody has the Know How like NAPA. For more than 85 years, the National Automotive Parts Association has been empowering the industry with quality parts and supplies.
Our commitment is to bring together the best folks in the business and build a team in our marketplace that strives for professionalism and profitability. We operate with positive energy, passion and enthusiasm. Our commitment is to bring value and expertise to our customer--we are looking for the best people to do this!
Today, there are more than 6,000 NAPA AUTO PARTS Stores. About 1,000 of them are corporate owned, and Genuine Parts Company is the employer for these locations. However, there are about 5,000 independently owned and operated NAPA AUTO PARTS Stores where individual store owners are the employer. This position is through our independently owned and operated store in Santa Ana, CA
Job Description
Provide Prompt and courteous service to all customers and potential customers of the store. This includes walk-in, delivery customers and telephone shoppers!
Potential for promotion to outside sales duties.
SPECIFIC JOB DUTIES
1. Appropriate sales practices
a. Practice effective communications on telephone or in person.
b. Demonstrate knowledge of products.
c. Demonstrate ability to understand customers' needs-have related sales knowledge.
d. Demonstrate knowledge of current sales promotions and ability to process consumer rebates.
2. Maintain customer satisfaction
a. Satisfactorily service all customers.
b. Secure the "right part" the first time.
c. Handle difficult customers and problems in a complimentary manner.
d. Route deliveries in a timely manner.
e. Utilize local buyout/pickup service.
f. Report any problems immediately to management.
3. Demonstrate professional attitude, conduct and appearance
a. Demonstrate a pleasant, helpful personality; smile!
b. Adhere to the stores policies, conduct code, and appearance and dress standards.
4. Maintain TAMS computer abilities
a. Demonstrate ability to use the TAMS catalog and system.
b. Effectively use the TAMS point-of-sale invoicing/cash drawer.
c. Process credit card transactions using the credit card processing equipment.
d. Practice asset security/loss prevention controls.
e. Demonstrate knowledge of customer pricing methods used by the store.
5. Provide sales support functions
a. Process salesperson's customer stock orders.
b. Check in store stock orders.
c. Report all overages/shortages/damaged merchandise.
d. Assist outside salesperson, if required.
e. Assist in displaying, pricing, and stocking of merchandise.
f. Share responsibility for store maintenance and cleanliness.
6. Participate in training and company meetings
a. Complete all job prerequisite training.
b. Complete all on-the-job training activities.
c. Participate in training when offered.
d. Improve technical and product knowledge necessary to achieve ASE "parts specialist" Certification.
7. Perform all other associated tasks as assigned by management
a. Take initiative to find things to do.
b. Work with others as a team.
c. Take pride in yourself, the job you do, and the company you work for.
Qualifications
Able to establish and maintain good relations with customers
Demonstrate excellent communication and organizational skills in a professional manner
Must be available to work weekends
Must have a Minimum of 6 mos customer service experience which included cash, check and credit card transactions.
Previous auto/truck parts experience a must
Must Posses a Valid CA drivers license with no DWI convictions within the past 5 years and not over 2 points on your current DMV record
ASE Certification is a plus
Spanish speaking is a plus
Additional Information
Candidates for this positions should be:
Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
Able to speak clearly and listen attentively
Able to work on feet (stand and walk) for an entire assigned work shift.
Capable of lifting and moving parts and boxes of up to 60 pounds.
Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (eight feet) with use of stool or ladder when necessary.
Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items.
** COMPENSATION BASED ON EXPERIENCE. Health insurance, and retirement plan available**.
Contact Mark 714-713-3817
Job location: 515 E. 1st St., Santa Ana CA 92701
About the company
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