• Job Description

  Req#: 21415

  We are Farmers!

  We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

  Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

  Workplace: Hybrid ( #LI-Hybrid )

  Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. We are open to candidates throughout the East Zone.

  Job Summary

  Utilizes working knowledge and skills developed through formal training to investigate, confirm coverage, determine liability, establish damages, and negotiate settlements of auto claims, which includes single and multi-vehicle losses with basic coverage and moderate complexity of liability.

  Essential Job Functions

  • While gaining full mastery of the claims adjusting process and under close supervision, this role investigates and confirms coverage for basic coverage claims and low to moderate complex liability claims including claims where coverage is reportedly clear and new business investigations.
  • Completes assigned training and activities to develop the knowledge, skills and abilities required to complete the job duties.
  • Makes same day contact with customers based on the needs of the claim.
  • Explains the claims process to all customers and applicable coverage benefits to the policyholder.
  • Confirms facts of loss and determines vehicle location and if drivable.
  • Offers vehicle repair and rental service options to customers.
  • Coordinates auto physical damage estimate through proper method of inspection and arranges for release of vehicles accruing storage fees.
  • Maintains ownership of the claim.
  • Serves as the primary point of contact through resolution of all exposures.
  • Communicates and collaborates with other claim specialists to facilitate claim resolution for customers.
  • With oversight and support, makes determinations including but not limited to whether the policy is in force for the date of loss, the driver is an insured on the policy, the vehicle is a covered auto, any exclusions or endorsements apply to the loss, and what coverages on the policy apply to the loss.
  • Communicates policy risk issues discovered during investigation to Underwriting to facilitate their evaluation of the policy risk and exposure.
  • Escalates issues discovered or claims with exposures exceeding financial authority to Supervisor.
  • Investigates and recognizes all potential claim exposures.
  • Resolves auto physical damage claims accurately.
  • Secures estimate of damages timely through appropriate repair channel.
  • Reviews, writes and adjusts auto physical damage estimates for drivable and/or repairable vehicles with minor to moderate damages. Issues and authorizes claim payments to customers and repair facilities.
  • Explains repair process and estimate to customers.
  • Follows standardized procedures and practices to investigate and determines liability for claims with low to moderate complexity liability issues including single vehicle losses, parked vehicle and multi vehicle rear end losses.
  • Completes investigation by securing statements of the drivers, police report, vehicle photos and estimates.
  • Analyzes duties owed and breached by all potential responsible parties and determine liability percentage for each party.
  • Communicates liability decision to customers, claim specialists, and Underwriting.
  • Recognizes subrogation potential and makes referrals to Subrogation department when appropriate.
  • Manages rental claims through communication with customers, repair facilities, rental vendors, and claim specialists .
  • Manages and mitigates storage costs.
  • Coordinates and collaborates with auto physical damage and total loss specialists to facilitate claim resolution for customers.
  • Maintains active diary and resolution plan on open files. Handles and documents files in compliance with regulatory requirements.
  • Responsible for making sure appropriate and professional correspondence is sent to customers including claim status updates.

  Physical Actions

  Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

  Physical Environment

  This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.

  Education Requirements

  High school diploma or equivalent required. Bachelor's degree preferred. Insurance Adjusters License in where states applicable, required.

  Experience Requirements

  Prior general work experience preferred.

  Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o IL Only: $23.54 - $33.51
    o NY Only: $23.54 - $36.20
    o Albany County: $25.04 - $31.30
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

  Job Location(s): US - TX, US - KS, US - MI, US - FL, US - MO, US - OH, US - NY, US - PA, US - GA, US - IL, US - NJ, US - OK, US - MA, US - NC, US - WI, US - IN, US - MD, US - MN, US - RI, US - SC, US - IA, US - VA, US - CT, US - NE, US - NM, US - DE, US - NH, US - SD, US - TN, US - AR, US - KY, US - LA, US - ME, US - ND, US - VT, US - WY, US - MS, US - AL, US - WV

  Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

• About the company

  The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

Notice