Employer Industry: Automotive Manufacturer

Why Consider this Job Opportunity:
- Competitive salary up to [highest pay]
- Opportunity for career advancement and growth within the organization
- Chance to work with a globally recognized brand in the automotive industry
- Supportive and collaborative work environment
- Access to immediate medical, dental, and prescription drug coverage
- Tuition assistance for further professional development

What to Expect (Job Responsibilities):
- Facilitate culture of customer care and focus to role modeling Ford OS
- Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns
- Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses
- Interface with Dealer service personnel and other internal Ford Motor Company departments
- Participate in monthly calibration sessions, peer reviews, and team meetings

What is Required (Qualifications):
- Bachelor's Degree in automotive-related programs such as Automotive Technology, Automotive Technology Management, or Mechanical Engineering
- 2+ years of automotive service/hands-on diagnostic and repair experience
- Technical competency and proficient computer skills
- Demonstrated experience of verbal and written communication skills
- Problem-solving and critical thinking skills

How to Stand Out (Preferred Qualifications):
- ASE certifications or state certifications desired

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