• Job Description

  Req#: AVPDI001765

  Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with over $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

  • Bonus/incentives for all regular employees
  • 401(k) with 8% company contribution
  • Medical, dental, and vision insurance for employees and dependents paid at 80%
  • PTO and paid sabbaticals
  • Volunteer time off
  • Tuition reimbursement

  GENERAL SUMMARY

  Leads CFCU’s Digital Banking function, responsible for the vision, strategy, and performance of all digital channels including online banking, mobile banking, digital account opening, and emerging platforms. Provides strategic direction and oversight for digital products, ensuring alignment with enterprise goals, operational efficiency, and member experience excellence.

  Leads the Digital Banking team, providing guidance, coaching, and accountability across roles responsible for product management and support. Partners with IT, Operations, Marketing, Compliance, and senior leadership to deliver secure, seamless, and innovative digital experiences. Accountable for defining the digital roadmap, managing vendor partnerships, overseeing budgets, and driving adoption, profitability, and continuous improvement across CFCU’s digital ecosystem.

  Specialized Essential Job Functions

  Leadership & People Management Lead, coach, and develop the Digital Banking team; set performance objectives, provide feedback, and foster professional growth. Ensure clear role definition, accountability, and collaboration between the Product Manager and Support Specialist. Champion a culture of innovation, ownership, and results. Strategy & Oversight Develop and execute the multi-year digital banking strategy and roadmap in alignment with enterprise priorities. Approve product roadmaps, release plans, and vendor initiatives proposed by the Product Manager. Establish governance standards for product lifecycle management, prioritization, and change control. Serve as the executive liaison for Digital Banking to senior leadership, communicating performance, risks, and investment opportunities. Financial & Vendor Management Oversee the digital banking budget, ensuring alignment with financial goals and ROI targets. Manage strategic vendor relationships (e.g., Tyfone, Zelle, Yodlee, MX); negotiate contracts, SLAs, and pricing. Monitor vendor performance and ensure adherence to contractual and compliance standards. Member Experience & Risk Management Ensure CFCU’s digital channels deliver a consistent, intuitive, and secure member experience. Partner with Compliance, Risk, and IT Security to maintain regulatory and security standards. Oversee resolution of escalated digital member issues and system performance concerns. Cross-Functional Collaboration Partner with IT, Operations, and Marketing to design and deliver omnichannel experiences that increase engagement and satisfaction. Drive cross-department alignment on digital initiatives, ensuring effective communication and prioritization of resources. Support organizational change readiness, including communication and training for digital initiatives. Performance & Innovation Analyze usage, performance, and financial data to identify trends, measure success, and inform strategy. Lead design thinking and innovation initiatives to enhance digital service delivery. Stay current on emerging technologies, fintech partnerships, and market trends to identify opportunities for differentiation and growth.

  QUALIFICATION REQUIREMENTS

  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  EDUCATION, JOB EXPERIENCE, and CERTIFICATION

  • Bachelor’s degree required; MBA or related advanced degree preferred.
  • 7–10 years of progressive experience in digital banking, fintech, or financial technology leadership.
  • 3–5 years of direct people management experience, preferably leading leaders or cross-functional teams.
  • Experience managing vendor partnerships, negotiating contracts, and overseeing complex digital programs.
  • Familiarity with Tyfone, Zelle, Yodlee, MX, or similar digital banking platforms preferred.
  • Equivalent combination of education and experience may substitute for stated qualifications.

  KNOWLEDGE and SKILLS

  • Strong leadership and team-development capability.
  • Strategic and analytical thinker able to translate vision into measurable results.
  • Deep understanding of digital banking technologies, APIs, and integration frameworks.
  • Knowledge of UI/UX principles and product management methodologies (Agile, design thinking).
  • Financial acumen including budget management and ROI analysis.
  • Excellent communication, presentation, and stakeholder-influence skills.
  • Comprehensive understanding of credit union operations, products, and regulatory environment.
  • Advanced proficiency with Microsoft Office, especially Excel and PowerPoint.

  PERSONAL ATTRIBUTES and APTITUDES

  • Ability to quickly learn specialized software applications
  • Performance that displays cooperation within and between departments and with all individuals in the Credit Union
  • Conduct based on what is ethical, honest, and right for the benefit of CFCU’s members, the Credit Union, and other employees
  • Professional conduct, always treating members and coworkers with courtesy and respect

  • Bringing exceptional service to CFCU’s members and to other employees. Creatively solving problems and turning obstacles into opportunities.
  • Ability to understand and align with our core competencies through daily projects and tasks:

  Growth Mindset	Diversity & Inclusion	Communication	Change Ready Leadership
  Responsibility	Problem Solving	Tech & Data Savvy	CU Business Acumen

  PHYSICAL DEMANDS

  • Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
  • May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
  • Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

  SALARY AND BENEFITS:

  Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers

  Zone 1: $120,304.00 - $165,418.00

  Zone 2: $109,476.64 - $150,530.38

  Zone 3: $101,055.36 - $138,951.12

  Zone 4: $96,243.20 - $132,334.40

  EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

  Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

  CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here. To submit a request, please refer to the Careers page for the CPRA Request Form.

  #LI-REMOTE #LI-AK1

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Chevron Federal Credit Union is a not-for-profit financial institution dedicated to improving the economic conditions of its members.

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