• Job Description

  Req#: 099714

  End Date

  Tuesday 05 September 2023

  Salary Range

  £23,370 - £24,600

  
  

  We support agile working – click here for more information on agile working options.

  Agile Working Options

  Flexible / Variable Hours

  Job Description Summary

  A full time role in Wolverhampton.

  Job Description

  • JOB TITLE: Telephony Advisor
  • SALARY: £23,370.00
  • LOCATION(S): Pendeford Business Park, Wolverhampton/Ettrick House Edinburgh
  • HOURS: 35 hours per week/7 hours per day Monday to Friday between 8am and 6pm on a shift rotation
  • WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. After approx. 3 months (3 days working from home and 2 days working on site)

  About this Opportunity

  You’ll be taking inbound customer calls and doing your level best to help the person at the other end of the line, it’s a fast-paced environment on a specialist technical helpdesk that supports our Commercial customers using an online banking platform.

  Why Lloyds Banking Group

  We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

  What you’ll need

  • The empathy to put yourself in the customers' shoes and the passion to resolve their query.
  • The willingness to taking ownership of your personal development and training.
  • Excellent communication skills, particularly in conveying information over the phone.
  • Personal resilience and persistence.
  • Excellent problem-solving skills, ideally with tech/app problems.
  • The ability to collaborate across different areas to support customer needs.
  • An ability to navigate multiple computer systems.
  • Motivated to improve how we do things.

  And any experience of these would be useful

  • Liaising with internal stakeholders, peers and other departments.
  • Passionate about customer service.
  • Effective complaint handling.
  • Technical expertise.
  • Problem solving skills.
  • Working effectively in a pressured and fast paced environment.

  About working for us

  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. This is why we especially welcome applications from under-represented groups, we’re disability confident so if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

  We also offer a wide-ranging benefits package, which includes

  • A generous pension contribution of up to 15%.
  • An annual performance-related bonus.
  • Share schemes including free shares.
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 22 days’ holiday, with bank holidays on top.
  • A range of wellbeing initiatives and generous parental leave policies.

  This is a once in a career opportunity to help shape your future as well as ours.

  Join us and grow with purpose.

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

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