Company Description

McDonald’s is proud to be one of the most recognised brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food and service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are passionate about modernising our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our outstanding team. Joining McDonald’s means thinking big every day and preparing for a career that can impact around the world. We are customer obsessed, committed to being leaders and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as an opportunity to have an impact on our customers, our people and our partners.

Job Description

You will be working as part of the Back Office Solutions team, This team is responsible for overseeing and managing the Global Back Office Portfolio of solutions used across tens of thousands of restaurants.

To collaborate with the MyStore supplier Sopra Steria and internal technology and business teams on the development, maintenance, deployments and support of Global Restaurant Back Office solution “MyStore” where McDonald’s still holds the IP. To participate in the McDonald’s Global Back Office governance for strategic products in the Back Office solutions portfolio. Manage the program of works of our most implemented platform “MyStore”.

What will my accountabilities be?

MyStore Platform

• Business Alignment: Provide business insights and guidance to Sopra Steria to align their product development strategies with our needs.
• Segment/Market Representation: Act as a representative for MyStore initiatives and projects towards different segments and markets.
• Market Input Prioritization: Prioritize input from different markets, build consensus on unified 'One McDonald's way' initiatives, and ensure their implementation as part of the Produce Development strategy.
• Solution Ecosystem Awareness: Stay informed about the Back Office solutions ecosystems within McDonald’s (i.e. POS, Supply Chain, Digital, etc.). Enable strategic changes to MyStore before the commencement of market implementation projects.
• Design Validation: Validate proposed software designs and conduct reviews to ensure they meet operational requirements and company standards.
• Technical Knowledge: Have technical expertise on the MyStore system, including support for special projects and handling of blocked issues.
• Financial Oversight: Oversee the use of financial resources, like the PD fund, ensuring they are used for maximum market benefit. Secure necessary budget for corporate strategic initiatives.
• Re-establishment of MyStore: Advocate for the critical role of the Back Office software as a crew-facing solution, improving its perception and usability among staff.
• Solution Activation: Document the functionality, benefits and activation of MyStore functionality to facilitate better understanding and adoption of solutions.

MyStore Governance

• Governance on Global Corporate Initiatives: Participate and provide architectural governance on global corporate initiatives (like Sesame 1, PIM, ROP, etc.), ensuring the MyStore portfolio aligns with overall company strategy.
• Back Office Alignment: Work with the Back Office Product Manager and wider team to have one combined Back Office Strategy.
• Stakeholder Management: Facilitate connections between stakeholders and Sopra Steria, ensuring readiness and effective implementation of global programmes.
• Supplier Performance Monitoring: Monitor the service performance and solution capabilities of Sopra Steria, comparing with other Back Office solutions in our portfolio managed by the Global Back Office Product Manager
• Assistance in Supplier Performance Issues: Assist markets in addressing issues related to poor or failing supplier performance, ensuring minimal disruption to operations and maintaining the quality of service.
• Vendor Management Alignment: Maintain close alignment with the Vendor Management Office (VMO) on contract negotiations and fulfilment, as well as handling escalations. Manage and ensure appropriate monthly reporting on status, service levels and contractual obligations.

Who are my customers?

You will assist Sopra Steria, Back Office leadership, segment leaders and markets in the execution of the Back Office strategies, updates and future visions of MyStore.

What background do I need to have?

Skills/Knowledge

• Customer-first working: An orientation towards prioritizing the needs and experiences of all stakeholders and continuously seeking system improvements to enhance value for all.
• Supplier Management: Experience in managing suppliers, including evaluating supplier performance, managing contract negotiations, and resolving issues.
• Technical Expertise: Comprehensive understanding of Back Office software solutions, system architectures, and integration mechanisms with other business applications like POS systems, inventory management systems, etc.
• McDonald's Experience: Prior experience in a McDonald’s restaurant or market-facing role is strongly preferred.
• Stakeholder Management: Strong interpersonal skills to effectively collaborate with various stakeholders. Comfortable making recommendations to internal and external stakeholders in a global environment.
• Project Management: Proven ability to manage large-scale, complex projects, ideally with experience in software implementation or IT transformation projects.
• Strategic Thinking: Ability to evaluate the business's needs and contribute strategically to decision-making processes, aligning with the company's overall objectives and strategies.
• Comfort with Remote Collaboration: Ability to effectively collaborate in an virtual environment where the team is spread over different locations.

Qualifications

• Bachelors Degree
• Project management qualification is desired
• Fluent in English and have strong written communication skills
• Availability to travel of up to 20% of work time

Additional Information

At McDonalds we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.