• Job Description

  Req#: C0020-25-0926?language=en&page=79&sort=publicationDateDesc

  Job summary

  An exciting opportunity to join the Health Advising team at Umbrella Sexual Health. We are a looking for a motivated conscientious individual who can communicate effectively with patients and staff members.

  You will be required to work flexibly to meet the needs of the service and work within the Umbrella sites throughout Birmingham & Solihull. The applicant should be able to demonstrate a keen interest in sexual health; experience is desired although not essential as training will be given.

  The post holder will support the Health Advising team and SAFE Project to deliver a high-quality Sexual Health service. This includes conducting follow up of sexual partners of patients with a positive diagnosis to ensure the spread of infection is minimised. Close working with clinicians to provide an effective and good quality service to Sexual Health patients. Being responsible for providing a wide range of clerical and clinical support to the Health Advising team and SAFE project, to facilitate smooth, efficient and confidential patient pathways.

  The post requires administrative work and clinical support to the Health Advising team including sexual health screening, safer sex information, results notification, updating spreadsheets and databases and responding to patient and colleague enquiries. Working co-operatively as part of the multi-disciplinary team supporting colleagues in work associated with Umbrella Health Advising.

  Main duties of the job

  The post holder will support the Health Adviser Team/SAFE Project to work both in a clinical setting and carry out administrative duties.

  Administrative duties include

  *Data entry

  *Booking appointments via the computerised system and over the telephone, by letter or text.

  *Manage the telephone and online helpline providing advice and information within the boundaries of the role.

  *Audit outcomes of relevant policies (such as DNA and Recall) to demonstrate their success making recommendations from findings and supporting their implementation.

  *Recognise when situations need to be escalated to a senior colleague eg safeguarding.

  *Communicate sensitively maintaining confidentiality.

  *Multitask and prioritise workload.

  Clinical duties include

  *Measure, monitor and record patients' vital signs reporting adverse signs/results immediately to a qualified clinician.

  *Venepuncture

  *Providing sexual health testing in outreach settings to the sex working client group

  *Conducting follow up from partner notification conducted by Health Advisors

  *To stress the importance of medical treatment and follow up partner(s) of index patients.

  *Authorise negative/positive results and inform patients providing harm reduction advice and information within the boundaries of the role.

  *Recall high risk patients who have failed to attend their appointments, encouraging engagement.

  *Liaise with Health Advisers in other GUM settings and exchange relevant information to facilitate partner notification.

  About us

  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

  Details

  Date posted

  09 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,169 to £25,674 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  304-1093912

  Job locations

  Umbrella Sexual Health Services

  Whittall Street GUM Clinic

  Birmingham

  West Midlands

  B4 6DH

  
  

  Job description

  Job responsibilities

  *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

  Job description

  Job responsibilities

  *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

  Person Specification

  Qualifications

  Essential

  • *Good General Education (e.g., GCSE English and Maths A-C or equivalent)
  • *Willingness to undertake further training to support role development.

  Desirable

  • *NVQ Level 3 or equivalent experience
  • *Knowledge of relevant issues in GUM/HIV and Sexual Health.
  • *Thorough understanding of confidentiality issues in Sexual Health settings.

  Experience

  Essential

  • *Has a genuine interest in sexual health and the post of sexual health adviser support and can demonstrate this both at time of application and at interview.
  • *Previous administration experience.
  • *Experience of working with IT packages
  • *Ability to communicate with a wide range of health care professionals, and partner agencies on a variety of complex and sensitive issues which require persuasive and empathetic skills.
  • *Has an interest in learning clinical skills to support the health advising team and can demonstrate this both at time of application and at interview.

  Desirable

  • *Experience of working in a large Sexual Health Clinic.
  • *Experience of working with vulnerable client groups.
  • *Working in a multi-disciplinary and cross agency work environment.
  • *Experience of patient service user advocacy role.
  • *Able to demonstrate awareness of child and adult safeguarding procedures.

  Additional Criteria

  Essential

  • *Able to effectively time manage with a proven ability of working to tight deadlines.
  • *Ability to work on own initiative and part of a multi-disciplinary team.
  • *Excellent communication Skills
  • *Excellent computer skills
  • *Can demonstrate ability to work in accordance with guidelines and protocols.
  • *Accurate record keeping.
  • *Ability to maintain an organised office environment.
  • *Effective organisational skills
  • *Ability to generate written communication which are relevant, concise, accurate and legible.
  • *Flexible approach to work and can adapt to changes in workload at short notice.
  • *Positive and enthusiastic attitude.
  • *Ability to communicate articulately and motivate others.
  • *Professional attitude; friendly, open and honest manner.
  • *Accepts responsibility for own decisions although can demonstrate limitations of role.
  • *Reliable and punctual.
  • *Flexible approach to work/hours and to meet the changing needs of the service.
  • *Non-judgmental.

  Desirable

  • *Good working knowledge of Excel packages.
  • *Venepuncture competency.

  Person Specification

  Qualifications

  Essential

  • *Good General Education (e.g., GCSE English and Maths A-C or equivalent)
  • *Willingness to undertake further training to support role development.

  Desirable

  • *NVQ Level 3 or equivalent experience
  • *Knowledge of relevant issues in GUM/HIV and Sexual Health.
  • *Thorough understanding of confidentiality issues in Sexual Health settings.

  Experience

  Essential

  • *Has a genuine interest in sexual health and the post of sexual health adviser support and can demonstrate this both at time of application and at interview.
  • *Previous administration experience.
  • *Experience of working with IT packages
  • *Ability to communicate with a wide range of health care professionals, and partner agencies on a variety of complex and sensitive issues which require persuasive and empathetic skills.
  • *Has an interest in learning clinical skills to support the health advising team and can demonstrate this both at time of application and at interview.

  Desirable

  • *Experience of working in a large Sexual Health Clinic.
  • *Experience of working with vulnerable client groups.
  • *Working in a multi-disciplinary and cross agency work environment.
  • *Experience of patient service user advocacy role.
  • *Able to demonstrate awareness of child and adult safeguarding procedures.

  Additional Criteria

  Essential

  • *Able to effectively time manage with a proven ability of working to tight deadlines.
  • *Ability to work on own initiative and part of a multi-disciplinary team.
  • *Excellent communication Skills
  • *Excellent computer skills
  • *Can demonstrate ability to work in accordance with guidelines and protocols.
  • *Accurate record keeping.
  • *Ability to maintain an organised office environment.
  • *Effective organisational skills
  • *Ability to generate written communication which are relevant, concise, accurate and legible.
  • *Flexible approach to work and can adapt to changes in workload at short notice.
  • *Positive and enthusiastic attitude.
  • *Ability to communicate articulately and motivate others.
  • *Professional attitude; friendly, open and honest manner.
  • *Accepts responsibility for own decisions although can demonstrate limitations of role.
  • *Reliable and punctual.
  • *Flexible approach to work/hours and to meet the changing needs of the service.
  • *Non-judgmental.

  Desirable

  • *Good working knowledge of Excel packages.
  • *Venepuncture competency.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  University Hospitals Birmingham NHS Foundation Trust

  Address

  Umbrella Sexual Health Services

  Whittall Street GUM Clinic

  Birmingham

  West Midlands

  B4 6DH

  
  

  Employer's website

  https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Birmingham NHS Foundation Trust

  Address

  Umbrella Sexual Health Services

  Whittall Street GUM Clinic

  Birmingham

  West Midlands

  B4 6DH

  
  

  Employer's website

  https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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