• Job Description

  Req#: C9360-26-0020?language=en&page=763&sort=publicationDateDesc

  Job summary

  The Virtual Hospital at West Herts comprises of collaboration between West Herts and our community partners at CLCH. The purpose of the virtual hospital is to treat acutely unwell patients in the comfort of their own place of residence, by remotely monitoring them and providing home visits where necessary. Our vision is to support the patient's journey in a way that improves overall patient experience whilst also improving bed flow in the acute wards by preventing admission and supporting early discharge.

  The role of the Patient Pathway Coordinator for Virtual Hospital is to support the VH hub team in looking after our patients by ensuring protocols are followed. You will be a key point of communication between our nursing and medical staff and the patient, as well as externally to GPs and other care providers.

  Currently, the VH offers the following pathways - Heart Function (HF), Asthma, Bronchiectasis and COPD (ABC), General Medicine (GM), Frailty and lastly a small Post-Surgical Colorectal pathway.Not only do we provide specialist care for our patients, but we work to provide strong wrap around care to prevent readmissions..

  ****** IMPORTANT INFORMATION - PLEASE READ ******

  Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.

  Main duties of the job

  Ensuring the patients pathway is protected by providing secure, timely, and appropriate arrangements in accordance with the VH pathways.

  Maintain adherence to patient tracking process and referrals into the appropriate MDT at the requested times on the VH pathways. Also adhering to local/specialist MDT protocols and providing timely escalation of potential issues to the relevant clinician/AHP.

  Providing effective and efficient communications with all internal and external members of the VH team.

  Ensure that encounters, bed boards and patient records are updated correctly on Cerner.

  Participate in data collection and be the link with IT to manage the IT systems associated to the VH.

  Responsible for coordination, documentation, and follow up of administrative actions.

  About us

  With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

  We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.

  Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

  At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

  https://www.westhertshospitals.nhs.uk/flexibleworking/

  We kindly invite you to consider submitting an application.

  If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net

  If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

  If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

  Details

  Date posted

  19 January 2026

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £28,860 to £31,671 a year inc. HCA

  Contract

  Fixed term

  Duration

  9 months

  Working pattern

  Full-time, Flexible working

  Reference number

  360-IA-10665-B

  Job locations

  Watford General Hospital

  Watford

  WD18 0HB

  
  

  Job description

  Job responsibilities

  This role works on a shift basis shared by the admin team. You are expected to work various shifts of 8am until 6pm, 37.5 hours per week if full time. The VH admin team operate all days of the week and as such you will be rostered to work weekends. We are looking for individuals who want to work full or part time and will ask your preference on this during interview. The role is based in Cherry Tree House, Level 2 on Watford General site. Key relationships include, but are not limited to: -Fellow admin team -VH Clinical Lead -VH GPs and consultants -VH Assistant Divisional Manager -Ward clinicians and nurses -Hub nurses and admin team -CLCH partners (Rapid response, frailty team, district nursing)

  Job description

  Job responsibilities

  This role works on a shift basis shared by the admin team. You are expected to work various shifts of 8am until 6pm, 37.5 hours per week if full time. The VH admin team operate all days of the week and as such you will be rostered to work weekends. We are looking for individuals who want to work full or part time and will ask your preference on this during interview. The role is based in Cherry Tree House, Level 2 on Watford General site. Key relationships include, but are not limited to: -Fellow admin team -VH Clinical Lead -VH GPs and consultants -VH Assistant Divisional Manager -Ward clinicians and nurses -Hub nurses and admin team -CLCH partners (Rapid response, frailty team, district nursing)

  Person Specification

  Education and Qualifications

  Essential

  • A comprehensive secondary education with a minimum of 5 GCSE's

  Desirable

  • Using own initiative within guidelines
  • Communication at all levels
  • Organising own workload

  Knowledge

  Essential

  • Working in a team and to tight deadlines
  • Dealing with difficult situations
  • Working knowledge of the Patient Administration System (PAS).
  • Working with Word, Excel and Outlook

  Desirable

  • Working knowledge of WHTH Hospital systems (Cerner).

  Experience

  Essential

  • NHS Administrative experience
  • Experience of working in a team
  • Proven experience in working to tight deadlines

  Desirable

  • Experience in an administrative role
  • Working knowledge of Cerner

  Person Specification

  Education and Qualifications

  Essential

  • A comprehensive secondary education with a minimum of 5 GCSE's

  Desirable

  • Using own initiative within guidelines
  • Communication at all levels
  • Organising own workload

  Knowledge

  Essential

  • Working in a team and to tight deadlines
  • Dealing with difficult situations
  • Working knowledge of the Patient Administration System (PAS).
  • Working with Word, Excel and Outlook

  Desirable

  • Working knowledge of WHTH Hospital systems (Cerner).

  Experience

  Essential

  • NHS Administrative experience
  • Experience of working in a team
  • Proven experience in working to tight deadlines

  Desirable

  • Experience in an administrative role
  • Working knowledge of Cerner

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  West Hertfordshire Teaching Hospitals NHS Trust

  Address

  Watford General Hospital

  Watford

  WD18 0HB

  
  

  Employer's website

  http://www.westhertshospitals.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  West Hertfordshire Teaching Hospitals NHS Trust

  Address

  Watford General Hospital

  Watford

  WD18 0HB

  
  

  Employer's website

  http://www.westhertshospitals.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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