Employer Industry: Digital Banking and Payments

Why consider this job opportunity:
- Salary up to $19.40 per hour
- One-time allowance of $500 for home office setup and a monthly payment of $60 for remote work expenses
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including paid parental leave, 401(k) plan, and medical coverage
- Supportive and collaborative work environment focused on employee development
- Flexibility to choose between 100% remote, combo, or on-site work

What to Expect (Job Responsibilities):
- Handle routine customer service inquiries via telephone, digital, or chat channels with effective communication and problem-solving skills
- Navigate computerized systems to respond to and troubleshoot customer questions
- Manage and escalate risk and customer-impacting issues to management as needed
- Assist over 100+ customers daily in a fast-paced, back-to-back call environment
- Build the employer's brand by providing industry-leading care and innovative solutions

What is Required (Qualifications):
- Must have a high school diploma or GED
- Minimum of 1 year of customer service experience
- Exceptional verbal communication and problem-solving skills
- Ability to operate office equipment and communicate effectively both verbally and in writing
- Comfortable working in a primarily stationary position indoors

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Familiarity with digital communication tools and platforms

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