Discover
Bank Account Customer Service PM Shifts
This job is now closed
Job Description
- Req#: R39837
Employer Industry: Digital Banking and Payments
Why consider this job opportunity:
- Salary up to $18.98 per hour
- One-time $500 allowance for home office setup and $60 monthly payment for remote work expenses
- Comprehensive benefits package including Medical, Dental, Vision, and 401(k) Plan
- Opportunities for career advancement in a supportive and collaborative work environment
- Flexible work options: 100% remote, combo, or on-site
- Paid Time Off and Paid Parental Leave
What to Expect (Job Responsibilities):
- Handle routine customer service inquiries and problems via telephone, digital, or chat channels
- Navigate computerized systems to respond to and troubleshoot customer questions
- Manage and escalate risk and customer-impacting issues to management
- Engage with over 100 customers daily in a fast-paced call environment
- Utilize empathy and effective communication skills to provide industry-leading care
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience
- Excellent verbal communication and problem-solving skills
- Ability to multi-task in a fast-paced environment
- Comfortable working from home with a minimum internet speed of 100 MBPS download/10 MBPS upload
How to Stand Out (Preferred Qualifications):
- Experience using multiple systems for customer inquiries
- Familiarity with the digital banking and payments industry
#DigitalBanking #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
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Discover is a credit card brand issued primarily in the United States.
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