• Job Description

  Req#: C9357-24-1114?language=en&page=98&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for a number of Bank Health Records posts.

  We are looking for bank staff to cover ad-hoc shifts in a busy 24/7 department which also includes night shifts

  The interviews will be held on Thursday 6th June via Teams

  About the Department...

  We are looking to recruit Bank Health Records Clerks to join our administrative teams. Working within our busy environment you will carry out Health Records duties as part of the Choice & Access team, assisting in the daily provision of a professional health records service ensuring patients, relatives and visitors receive the best possible service.

  Main duties of the job

  About the Role....

  The role will involve the filing, locating, retrieval and preparation of patient casenotes, to ensure that national waiting times are adhered to. Advising patients, staff and relatives by telephone and dealing with their enquires is also a key part of this role.

  What we're looking for.....

  Applicants must have clerical experience and have worked with the public in a customer care position. Applicants should have at least 2 GCSEs (or equivalent) Grade C or above including Maths and English or an NVQ2 in the relevant subjects (or equivalent) e.g. customer care or administration. Knowledge and experience of NHS targets is essential as is the ability to work to tight deadlines. The successful candidate will be able to work as an individual and as part of a team having the ability to be flexible, being able to prioritise and organise work in order to meet tight deadlines whilst being able to adapt to the changing needs of the service. It is essential to be able to demonstrate excellent oral and written communication skills, together with accuracy and attention to detail whilst maintaining confidentiality at all times. Good data entry/keyboard skills are desirable together with a basic understanding of medical terminology. ECDL or CLAIT (or equivalent qualification) is also desirable.

  About us

  Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

  Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

  We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

  Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

  This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

  We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated

  Date posted

  21 June 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £11.45 a year per hour

  Contract

  Bank

  Working pattern

  Part-time

  Reference number

  357-PR-418-24

  Job locations

  Pilgrim Hospital

  Sibsey Road

  Boston

  PE21 9QS

  
  

  Job description

  Job responsibilities

  What should you do next?

  Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!

  Job description

  Job responsibilities

  What should you do next?

  Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!

  Person Specification

  Specific Requirments

  Essential

  • Ability to maintain confidentiality
  • Ability to work flexibly in a changing environment
  • Ability to work independently as well as in a team
  • Ability to work within tight timescales and prioritise
  • Ability to pay close attention to details

  Knowledge, Skills & Aptitudes

  Essential

  • Excellent customer care skills
  • Good Time management skills and the ability to priortise workload to adhere to strict deadlines
  • Good communication skills, both written and verbal
  • Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands
  • Ability to jointly plan work with other members of the team
  • Good organisation skills with the ability to work to a consistently high standard both individually and as part of a team
  • Ability to deal effectively with difficult situations
  • Ability to work unsupervised and take responsibility for own actions

  Desirable

  • Knowledge and experience of using PAS and other patient/hospital related computerised systems

  Previous Experience

  Essential

  • Experience of working in an Office environment
  • Experience of working with general public in a customer facing capacity

  Desirable

  • Knowledge or experience of NHS working

  Qualifications

  Essential

  • Good standard of education with at least 5 GCSE's (grade C or above) or equivalent, including English and Maths or NVQ2 (or equivalent) in relative subject
  • Computer literate with working knowledge of Microsoft Excel and Word

  Desirable

  • CLAIT or European Computer Driving Licence.
  • Basic Knowledge of Medical Terminology

  Person Specification

  Specific Requirments

  Essential

  • Ability to maintain confidentiality
  • Ability to work flexibly in a changing environment
  • Ability to work independently as well as in a team
  • Ability to work within tight timescales and prioritise
  • Ability to pay close attention to details

  Knowledge, Skills & Aptitudes

  Essential

  • Excellent customer care skills
  • Good Time management skills and the ability to priortise workload to adhere to strict deadlines
  • Good communication skills, both written and verbal
  • Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands
  • Ability to jointly plan work with other members of the team
  • Good organisation skills with the ability to work to a consistently high standard both individually and as part of a team
  • Ability to deal effectively with difficult situations
  • Ability to work unsupervised and take responsibility for own actions

  Desirable

  • Knowledge and experience of using PAS and other patient/hospital related computerised systems

  Previous Experience

  Essential

  • Experience of working in an Office environment
  • Experience of working with general public in a customer facing capacity

  Desirable

  • Knowledge or experience of NHS working

  Qualifications

  Essential

  • Good standard of education with at least 5 GCSE's (grade C or above) or equivalent, including English and Maths or NVQ2 (or equivalent) in relative subject
  • Computer literate with working knowledge of Microsoft Excel and Word

  Desirable

  • CLAIT or European Computer Driving Licence.
  • Basic Knowledge of Medical Terminology

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  United Lincolnshire Hospitals NHS Trust

  Address

  Pilgrim Hospital

  Sibsey Road

  Boston

  PE21 9QS

  
  

  Employer's website

  https://www.ulh.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  United Lincolnshire Hospitals NHS Trust

  Address

  Pilgrim Hospital

  Sibsey Road

  Boston

  PE21 9QS

  
  

  Employer's website

  https://www.ulh.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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