Job description

Job responsibilities

Procare Philosophy and Values Framework

The post holder will ensure that patients, services users, families and carers have a positive safe and high quality experience when accessing and receiving care, treatment, advice and support from Procare employees and will ensure learning is shared and embedded in situations where things did not go as well as they should have.

Patients are the most important people in the health service and are at the centre of primary and community health care services. As patients and carers are the experts in how they feel and what it is like to live with or care for someone with an illness or condition, all Procare employees are guided by real experience of our services to guide quality and service improvements. Underpinning this philosophy is a Values Framework using the mnemonic PATIENT with the expectation that all Procare employees demonstrate behaviours both during the recruitment and selection process and every day at work against each area in the Values Framework

Procare PATIENT Values Framework:

• Person centred care with a client centred focus
• Achieves clinical excellence, and inspires others
• Teamwork, working together in an integrated environment because everybody matters
• Integrity, in all that we do
• Experiences, are used for quality improvement and continuous learning
• New ideas, for clinically and cost-effective care
• Takes care of self, our own personal wellbeing is paramount

KEY RESPONSIBILITIES:

Communication / I T

• Communicates effectively with patients, carers, and colleagues maintaining positive working relationships
• Ensures that patients are always treated safely and courteously, experience the minimum of distress or discomfort throughout the blood sampling procedure
• Uses communication skills to take blood samples from a wide range of patients, including those with mental or physical impairment or where there may be language barriers; and where information may be sensitive
• Performs routine venepuncture and reports any changes in the condition of the patient to the health professional requesting the venepuncture, both on the clinical IT system and verbally if urgent.
• Provides constructive feedback to others undertaking venepuncture where tact and persuasive skills may be required.
• Uses empathetic and effective communication skills for a wide range of patients, including those with mental or physical impairment or where there may be language barriers; and where information may be sensitive
• Able to use electronic communication and keep accurate patients records in line with policy and procedures
• Uses clinical IT systems for the recording, monitoring and compilation of training, audits and service recordsas required
• Implements, monitors, maintains and records agreed standards of care
• Respects confidential information obtained in the course of work and refrain from disclosing such information to anyone other than professional staff directly concerned with the patients care or other authorised person
• Aware of and work within the Data Protection Act and follow local codes of practice to ensure appropriate action is taken to safeguard confidential information
• Record activity data accurately, ensuring that the deadline for entry on to the computer system is met
• Encourages feedback from colleagues, patients, and carers

Quality / Safety / Patient Care

• Provides regular phlebotomy service to clinic settings, communicating with colleagues, other employees, and GPs
• Reviews phlebotomy referrals ensuring that correct and accurate phlebotomy samples taken
• Checks accurate data on GP / hospitals phlebotomy request forms
• Decides most appropriate device and site to use to obtain a quality sample
• Able to assess patient to decide best vein to perform venepuncture
• Maintains specimen integrity by using aseptic technique, following all relevant policy and procedures
• Ensures that the correct blood sample is taken and patients who have not been bled are reported according to current procedure
• Able to take, label and transport correct specimens forrequested blood tests ina safe and competent manner, ensuring that all blood samples are stored correctly and sent for testing within the correct timescale following policy and procedures
• Identifies and concerns regarding patients health and report in a timely manner to the lead nurse and / or GP
• Aware of the procedure to be followed in cases of Fire, Cardiac Arrest, collapse, and any other emergency.
• Ensures all untoward incidents, accidents and areas of clinical risk are identified and reported to the lead nurse and on the electronic incident reporting system in accordance with policy
• Able to reallocate work as required in with community phlebotomy pathway

Development of Self and Others

• Able to demonstrate correct technique for venepuncture and use of correct specimen and understands when to seek further direction from other health care professionals
• Keeps up to date with job knowledge by participating in educational opportunities, reading professional publications, and maintaining training portfolio
• Maintains knowledge and compliance with policies and procedures
• Works unsupervised and be accountable for own actions while providing direct patient care
• Actively participates in internal and external training as appropriate to personal and team skills development
• Contributes to the development, implementation and review of community phlebotomy referral pathways as requested
• Responsible for ensuring mandatory training is kept up to date according to legislation and to local policies
• Ensures that own annual appraisal is completed, and objectives are set each year
• Works unsupervised and is accountable for own actions, whilst maintaining responsibility for allocated work
• Has responsibility for own schedule of work which may involve frequent changes at short notice to
• accommodate urgent referrals and patient / clinical need
• Ability to work flexibly to provide an innovative service to meet the needs of the patients
• Participates in the orientation and induction of new staff
• Offers and supports a leaning environment to support new staff in learning phlebotomy skills
• Provides feedback to staff new to phlebotomy, supervising and supporting clinical skillls

For more information, please see job description attached.

Job responsibilities

Procare Philosophy and Values Framework

The post holder will ensure that patients, services users, families and carers have a positive safe and high quality experience when accessing and receiving care, treatment, advice and support from Procare employees and will ensure learning is shared and embedded in situations where things did not go as well as they should have.

Patients are the most important people in the health service and are at the centre of primary and community health care services. As patients and carers are the experts in how they feel and what it is like to live with or care for someone with an illness or condition, all Procare employees are guided by real experience of our services to guide quality and service improvements. Underpinning this philosophy is a Values Framework using the mnemonic PATIENT with the expectation that all Procare employees demonstrate behaviours both during the recruitment and selection process and every day at work against each area in the Values Framework

Procare PATIENT Values Framework:

• Person centred care with a client centred focus
• Achieves clinical excellence, and inspires others
• Teamwork, working together in an integrated environment because everybody matters
• Integrity, in all that we do
• Experiences, are used for quality improvement and continuous learning
• New ideas, for clinically and cost-effective care
• Takes care of self, our own personal wellbeing is paramount

KEY RESPONSIBILITIES:

Communication / I T

• Communicates effectively with patients, carers, and colleagues maintaining positive working relationships
• Ensures that patients are always treated safely and courteously, experience the minimum of distress or discomfort throughout the blood sampling procedure
• Uses communication skills to take blood samples from a wide range of patients, including those with mental or physical impairment or where there may be language barriers; and where information may be sensitive
• Performs routine venepuncture and reports any changes in the condition of the patient to the health professional requesting the venepuncture, both on the clinical IT system and verbally if urgent.
• Provides constructive feedback to others undertaking venepuncture where tact and persuasive skills may be required.
• Uses empathetic and effective communication skills for a wide range of patients, including those with mental or physical impairment or where there may be language barriers; and where information may be sensitive
• Able to use electronic communication and keep accurate patients records in line with policy and procedures
• Uses clinical IT systems for the recording, monitoring and compilation of training, audits and service recordsas required
• Implements, monitors, maintains and records agreed standards of care
• Respects confidential information obtained in the course of work and refrain from disclosing such information to anyone other than professional staff directly concerned with the patients care or other authorised person
• Aware of and work within the Data Protection Act and follow local codes of practice to ensure appropriate action is taken to safeguard confidential information
• Record activity data accurately, ensuring that the deadline for entry on to the computer system is met
• Encourages feedback from colleagues, patients, and carers

Quality / Safety / Patient Care

• Provides regular phlebotomy service to clinic settings, communicating with colleagues, other employees, and GPs
• Reviews phlebotomy referrals ensuring that correct and accurate phlebotomy samples taken
• Checks accurate data on GP / hospitals phlebotomy request forms
• Decides most appropriate device and site to use to obtain a quality sample
• Able to assess patient to decide best vein to perform venepuncture
• Maintains specimen integrity by using aseptic technique, following all relevant policy and procedures
• Ensures that the correct blood sample is taken and patients who have not been bled are reported according to current procedure
• Able to take, label and transport correct specimens forrequested blood tests ina safe and competent manner, ensuring that all blood samples are stored correctly and sent for testing within the correct timescale following policy and procedures
• Identifies and concerns regarding patients health and report in a timely manner to the lead nurse and / or GP
• Aware of the procedure to be followed in cases of Fire, Cardiac Arrest, collapse, and any other emergency.
• Ensures all untoward incidents, accidents and areas of clinical risk are identified and reported to the lead nurse and on the electronic incident reporting system in accordance with policy
• Able to reallocate work as required in with community phlebotomy pathway

Development of Self and Others

• Able to demonstrate correct technique for venepuncture and use of correct specimen and understands when to seek further direction from other health care professionals
• Keeps up to date with job knowledge by participating in educational opportunities, reading professional publications, and maintaining training portfolio
• Maintains knowledge and compliance with policies and procedures
• Works unsupervised and be accountable for own actions while providing direct patient care
• Actively participates in internal and external training as appropriate to personal and team skills development
• Contributes to the development, implementation and review of community phlebotomy referral pathways as requested
• Responsible for ensuring mandatory training is kept up to date according to legislation and to local policies
• Ensures that own annual appraisal is completed, and objectives are set each year
• Works unsupervised and is accountable for own actions, whilst maintaining responsibility for allocated work
• Has responsibility for own schedule of work which may involve frequent changes at short notice to
• accommodate urgent referrals and patient / clinical need
• Ability to work flexibly to provide an innovative service to meet the needs of the patients
• Participates in the orientation and induction of new staff
• Offers and supports a leaning environment to support new staff in learning phlebotomy skills
• Provides feedback to staff new to phlebotomy, supervising and supporting clinical skillls

For more information, please see job description attached.

Person Specification

Qualifications

Essential

• Evidence of a good level of education
• Certificate of competence in adult venepuncture
• NVQ Level 2, or equivalent

Desirable

• O Level/GCSE standard English and Mathematics

Knowledge, Skills and Abilities

Essential

• Knowledge of anatomy and physiology relevant to phlebotomy
• Awareness of Health and Safety regulations at work
• Awareness of Infection Prevention and Control practices
• Able to use databases and other IT programmes, including MicroSoft Word, Excel, Powerpoint, Emails, Virtual Meeting platforms
• Able to communicate clearly to provide patients with reassurance and display empathy whilst obtaining a blood sample
• Analytical skills to resolve day to day issues such as inaccurate or missing information on request forms
• Physical skills for manual dexterity to undertake venepuncture
• Legible handwriting to label sample containers

Personal Qualities

Essential

• Effective, enthusiastic, friendly, and interactive team member
• Adaptable, flexible and ability to cope with changing patterns of workload
• Professional calm and efficient manner, able to work under pressure
• Ability to work methodically and accurately, paying attention to detail
• Ability to cope with occasional exposure to distressing circumstances
• Ability to work independently
• Able to travel to GP Practices across Guildford and Waverley, at times travel across Surrey may be require

Experience

Essential

• Experience of routine tests and sample requirements
• Wide range of phlebotomy experience

Qualifications

Essential

• Evidence of a good level of education
• Certificate of competence in adult venepuncture
• NVQ Level 2, or equivalent

Desirable

• O Level/GCSE standard English and Mathematics

Knowledge, Skills and Abilities

Essential

• Knowledge of anatomy and physiology relevant to phlebotomy
• Awareness of Health and Safety regulations at work
• Awareness of Infection Prevention and Control practices
• Able to use databases and other IT programmes, including MicroSoft Word, Excel, Powerpoint, Emails, Virtual Meeting platforms
• Able to communicate clearly to provide patients with reassurance and display empathy whilst obtaining a blood sample
• Analytical skills to resolve day to day issues such as inaccurate or missing information on request forms
• Physical skills for manual dexterity to undertake venepuncture
• Legible handwriting to label sample containers

Personal Qualities

Essential

• Effective, enthusiastic, friendly, and interactive team member
• Adaptable, flexible and ability to cope with changing patterns of workload
• Professional calm and efficient manner, able to work under pressure
• Ability to work methodically and accurately, paying attention to detail
• Ability to cope with occasional exposure to distressing circumstances
• Ability to work independently
• Able to travel to GP Practices across Guildford and Waverley, at times travel across Surrey may be require

Experience

Essential

• Experience of routine tests and sample requirements
• Wide range of phlebotomy experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Procare Health Limited

Address

Haslemere District Hospital

Church Lane

Haslemere

Surrey

GU27 2BJ

Employer's website

https://www.procarehealth.co.uk/ (Opens in a new tab)