Discover
Bank Fraud Customer Service
This job is now closed
Job Description
- Req#: R42502
Employer Industry: Digital Banking and Payments
Why consider this job opportunity:
- Salary up to $18.98 per hour
- One-time allowance of $500 for home office setup and $60 monthly to offset remote work expenses
- Comprehensive benefits package including medical, dental, vision, and 401(k) plan
- Paid parental leave and paid time off
- Opportunity for career growth and development within a collaborative culture
- Fully remote work option available
What to Expect (Job Responsibilities):
- Resolve cardmember inquiries related to fraud or security concerns, including transaction verification and account reporting
- Handle inbound servicing calls and make outbound calls for account verification
- Collect and document necessary information for fraud reports
- Actively manage and escalate risk and customer-impacting issues to management
- Maintain a quiet workspace and meet internet speed requirements for remote work
What is Required (Qualifications):
- Must be authorized to work in the United States on a full-time basis
- High School Diploma or GED
- Minimum of 1 year of experience in a call center or customer service role
- Ability to communicate effectively in both verbal and written forms
- Ability to operate standard office equipment, including computers and telephones
How to Stand Out (Preferred Qualifications):
- Previous experience in handling fraud-related customer inquiries
- Familiarity with risk management and compliance in a financial services environment
- Strong problem-solving skills and attention to detail
- Experience with remote work environments
#DigitalBanking #CustomerService #RemoteWork #CareerGrowth #FinancialServices
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Discover is a credit card brand issued primarily in the United States.
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