• Job Description

  Req#: C9351-25-0585?language=en&page=99&sort=publicationDateDesc

  Job summary

  LSCFT Bed Management & Patient Flow Team are looking to recruit a Bed Management and Patient Flow Administrator. This is a new and exciting role and we are not going to shy away from saying this is ideally a job for someone who thrives in a fast paced environment, we are a very busy team who undertake numerous tasks simultaneously often these being time lead requiring an extremely quick response - we know for the right candidate this will make the role even more exciting for you working in a rewarding and busy environment. The service is a 24 hour 7 day service and you will be expected to work shifts over a 7 day period.

  The post holder will support delivery of the Bed Management & Patient Flow Service ensuring that calls are dealt with efficiently, in a timely manner and routed appropriately. Working with all inpatient and community services within the adult and older adult mental health services to identify and place patients in to beds appropriately and timely, working to agreed protocols and procedures. The post holder will also liaise with external partners and agencies including local Acute Medical Hospitals.

  The post holder will work alongside and support the Band 4 Bed Management & Patient Flow Coordinators and wider team including cross cover for Transport Team and co-ordinate his/her activities with the members of the Team in order that an efficient service is provided utilising a high level of customer service skills at all times.

  Main duties of the job

  • Support the Bed Management & Patient Flow Coordinatorsand wider team.

  • To answer calls, dealing with messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgemental and well-informed response.

  • To respond to queries, some of which may be complex in nature. Dealing with routine matters and if necessary forwarding the appropriate member of staff.

  • Work collaboratively with the appropriate management teams and other departments to provide accurate bed information.

  • Participate in huddles for the bed status update and other relevant information.

  • Ensure an accurate bed state is known across the Trust ensuring data is accurately collated and recorded

  • Assist with finding beds for patients within LSCFT or neighbouring NHS Trusts and the private sector to identify and allocate beds within the most appropriate environment.

  • Liaise with modern matrons, hospital managers and senior nurses to identify problems at an early stage and help to resolve them.

  • Maintain confidentiality.

  • Clarify and confirm complex and sensitive information to ensure understanding and to ensure timely and effective direction.

  About us

  Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview. For more information please visit our website via Lancashire & South Cumbria NHS FT

  Details

  Date posted

  22 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year per annum

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  351-CS2745-CLK

  Job locations

  Bed Hub Bed Management Team

  Preston

  PR5 6UP

  
  

  Job description

  Job responsibilities

  Please see attached the job description and person specification for more information about this role.

  Interviews to take place 12th & 13th June.

  The post holder will embrace the core values of the organisation. These principles will recognise the need to:

  Promote safe practices

  Value the aims of service users

  Work in partnership and offer meaningful choice

  Be optimistic about the possibilities of meaningful change

  Value social inclusion

  Job description

  Job responsibilities

  Please see attached the job description and person specification for more information about this role.

  Interviews to take place 12th & 13th June.

  The post holder will embrace the core values of the organisation. These principles will recognise the need to:

  Promote safe practices

  Value the aims of service users

  Work in partnership and offer meaningful choice

  Be optimistic about the possibilities of meaningful change

  Value social inclusion

  Person Specification

  Education

  Essential

  • Customer Care NVQ 3 or equivalent
  • Business Administration NVQ 3/ECDL or willingness to work towards

  Desirable

  • Medical Terminology

  Knowledge

  Essential

  • Experience of working with service users with complex mental health needs.
  • Knowledge of a range of secretarial duties.
  • Good understanding of Microsoft Office Applications

  Experience

  Essential

  • Evidence of working in Administrative Role
  • Experience/knowledge of people experiencing mental health problems.
  • Experience of working in a Health Service environment.

  Person Specification

  Education

  Essential

  • Customer Care NVQ 3 or equivalent
  • Business Administration NVQ 3/ECDL or willingness to work towards

  Desirable

  • Medical Terminology

  Knowledge

  Essential

  • Experience of working with service users with complex mental health needs.
  • Knowledge of a range of secretarial duties.
  • Good understanding of Microsoft Office Applications

  Experience

  Essential

  • Evidence of working in Administrative Role
  • Experience/knowledge of people experiencing mental health problems.
  • Experience of working in a Health Service environment.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Lancashire & South Cumbria NHS Foundation Trust

  Address

  Bed Hub Bed Management Team

  Preston

  PR5 6UP

  
  

  Employer's website

  https://www.lscft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Lancashire & South Cumbria NHS Foundation Trust

  Address

  Bed Hub Bed Management Team

  Preston

  PR5 6UP

  
  

  Employer's website

  https://www.lscft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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