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Behavioral Health Call Center Specialist (Remote)
6 days agoWhat's your preference?
Job Description
- Req#: 21085
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and community health
- Commitment to fostering a respectful and inclusive workplace culture
- Competitive benefits package including health insurance and paid time off
- Engage in meaningful work that enhances the healthcare delivery in rural communities
What to Expect (Job Responsibilities):
- Provide quality customer service to both internal staff and external patients
- Manage calls by scheduling intake and follow-up appointments, and assisting with online check-ins
- Document patient encounters and compile referral information for reporting
- Communicate with providers regarding patient or medication concerns and assist with prescription verification
- Maintain patient confidentiality while performing data entry and insurance verification tasks
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 2 years of experience in a call center, front desk, or clinic coordinator role in an outpatient setting
- Healthcare experience in Medical or Behavioral Health
- Strong customer service skills with excellent verbal communication abilities
- Proven ability to multi-task and utilize problem-solving skills
How to Stand Out (Preferred Qualifications):
- Experience in a behavioral health setting
- Knowledge of electronic appointment scheduling systems
- Current CNA license preferred
- Familiarity with compliance training and requirements in healthcare
- Experience in outreach and community engagement initiatives
#HealthcareServices #CustomerService #CareerOpportunity #CommunityHealth #BehavioralHealth
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