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Benefits Eligibility Specialist (MAS3/ERB)
This job is now closed
Job Description
- Req#: 4979420
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $61,404 annually
- Opportunity for career advancement and growth within the organization
- Flexible/Hybrid remote work options available
- Meaningful work with a focus on improving health care services for Washington residents
- Great total compensation and benefits package, including tuition reimbursement
- Supportive and collaborative work environment with friendly co-workers
What to Expect (Job Responsibilities):
- Provide customer service through a multi-line telephone system, assisting with eligibility and enrollment inquiries
- Counsel customers on PEBB and SEBB Programs' eligibility, policies, and insurance benefits via various communication methods
- Assist customers in managing their electronic profiles and benefits elections using Benefits 24/7
- Analyze and process applications for health benefits eligibility and enrollment
- Participate in committee and project teams to contribute to process improvement and program initiatives
What is Required (Qualifications):
- Bachelor's degree and one (1) year of relevant experience, or
- Associate degree and three (3) years of relevant experience, or
- Certificate in Medical Billing and Coding (or closely related) plus three (3) years of relevant experience, or
- Five (5) years of relevant experience
- Experience providing direct client services or counseling in health insurance, public assistance eligibility, or related areas
How to Stand Out (Preferred Qualifications):
- Experience working in a high-pressure, customer contact center environment
- Familiarity with PEBB and/or SEBB Programs' information sources, including WACs, policies, and procedures
- Proficiency in using the Benefits 24/7 system and various software programs
- Strong mathematical skills and ability to manage multiple priorities effectively
#HealthcareServices #CustomerSupport #CareerOpportunity #RemoteWork #BenefitsEligibility
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