• Job Description

  Req#: REQ-2026-20
  Employer Industry: Business Process Outsourcing (BPO) for HR and Payroll Services
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Work remotely anywhere within the continental U.S.
  - Supportive and collaborative work environment
  - Engage in innovative thinking and creative collaboration
  - Chance to make a positive impact on employee services and processes
  - Competitive compensation package with opportunities for professional development
  
  What to Expect (Job Responsibilities):
  - Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits, and general HR
  - Utilize knowledge base to research and provide responses efficiently
  - Escalate inquiries to Account Manager or Pod Manager when necessary
  - Communicate effectively with internal audit requests and leadership on any issues
  - Participate in ongoing training and identify areas for process improvement
  
  What is Required (Qualifications):
  - High School Diploma required
  - Minimum of 2 years of related experience and/or training
  - Knowledge of employee benefits, COBRA, and federal/regulatory requirements
  - Proficient PC skills, including Microsoft Office and HRIS systems
  - Ability to work independently and as part of a team in a fast-paced environment
  
  How to Stand Out (Preferred Qualifications):
  - Bachelor’s degree preferred
  - Experience in a customer service role within HR or benefits administration
  - Strong analytical and research skills
  - Demonstrated ability to manage sensitive and confidential issues
  - Exceptional interpersonal and communication skills
  
  #BusinessProcessOutsourcing #HRServices #RemoteWork #CareerGrowth #EmployeeBenefits
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Offering deployment, consulting, and in-application payroll, benefits and application management services (AMS)

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