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Bilingual Call Center Collections Specialist
This job is now closed
Job Description
- Req#: 3221596
Employer Industry: Healthcare Collections
Why consider this job opportunity:
- Opportunity to work remotely or from the employer's office in Manitowoc, WI
- Competitive salary with potential for bonuses based on performance
- Supportive team culture focused on collaboration and professional development
- Chance to make a positive impact on patients' financial well-being
- Engaging work environment that emphasizes integrity and confidentiality
What to Expect (Job Responsibilities):
- Place and receive phone calls to/from patients to collect payments for medical expenses
- Collect relevant patient information and document it in internal technology platforms
- Engage in active listening and provide solutions to patient inquiries and concerns
- Educate patients on healthcare revenue cycles and repayment programs
- Adhere to department processes and compliance with industry laws and regulations
What is Required (Qualifications):
- High School Diploma or GED required
- Minimum of 1 year of experience in a customer service role
- At least 1 year of experience speaking Spanish fluently in a professional setting
- Basic understanding of contact center processes and techniques preferred
- Familiarity with the collections industry and healthcare revenue cycle preferred
How to Stand Out (Preferred Qualifications):
- 1+ years of experience contributing to a team culture of learning and growth
- Exposure to medical insurance and billing processes and terminology
#HealthcareCollections #CustomerService #BilingualOpportunities #RemoteWork #CareerGrowth
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