Remote Jobs
Bilingual Call Center Customer Service - Telework
7 days agoWhat's your preference?
Job Description
- Req#: 1157
Employer Industry: Financial Services Non-Profit
Why consider this job opportunity:
- Starting pay of $16.35 per hour, with an additional $0.75/hour for bilingual skills
- Shift differential of $0.75/hour for shifts starting at 11 AM or later
- Access to a comprehensive benefits package including medical, dental, vision, and a 401(k) plan
- Opportunity to work full-time from the comfort of your home
- Involvement in a mission-driven organization that helps individuals achieve financial wellness
- Eligibility for the Federal Public Service Student Loan Forgiveness program
What to Expect (Job Responsibilities):
- Establish initial rapport with potential clients seeking financial counseling services
- Assist clients in understanding services and setting up accounts
- Connect clients to other relevant resources within the organization
- Collaborate with a team of remote representatives in a virtual call center environment
- Maintain a quiet and private workspace with reliable internet access
What is Required (Qualifications):
- Previous call center customer service experience
- Fluency in both Spanish and English, particularly regarding financial matters
- Ability to work from a quiet and private location with reliable internet
- Availability for full-time hours from Noon to 9 PM Central Time, Monday to Friday
- Commitment to providing excellent customer service
How to Stand Out (Preferred Qualifications):
- Experience in financial counseling or related services
- Familiarity with non-profit organizations
- Strong problem-solving skills and the ability to handle sensitive situations
- Knowledge of financial products and services
- Excellent communication skills, both written and verbal
#FinancialServices #CustomerService #RemoteWork #BilingualOpportunity #CareerGrowth
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